Application Support Analyst

Harrington Starr; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Harrington Starr in London is seeking an experienced Application Support Analyst to join the Technology team and support business-critical trading applications used across global operations.

This role involves second- and third-line support, incident management, and collaboration with development, infrastructure and vendors to drive improvements within ITIL-aligned processes and a fast-paced trading environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related discipline.
• Experience in an Application Support or Production Support role within Financial Services.
• Strong knowledge of Windows and Linux/Unix operating systems.
• Experience with SQL Server, PostgreSQL, MongoDB or Oracle.
• Scripting experience using PowerShell or Python.
• Advanced Microsoft Excel skills including VBA.
• Experience with ITIL service management and change processes.
• Knowledge of trading, clearing or settlement applications.
• Excellent analytical and troubleshooting skills.
• Strong communication and stakeholder management abilities.

Responsibilities

• Provide second- and third-line support for business-critical applications.
• Manage incidents, service requests and problems through to resolution.
• Support front-office trading, market data, settlement and clearing applications.
• Work with development teams to investigate issues and implement enhancements.
• Support the implementation of new systems and vendor upgrades.
• Coordinate technical client onboarding activities.
• Produce and maintain accurate technical and process documentation.
• Identify opportunities to improve operational processes and system performance.
• Support exchange reporting and compliance activities.
• Work within ITIL service management and change management frameworks.
• Build strong relationships with business stakeholders, technology teams and external vendors.

Skills

Windows

Linux/Unix

SQL Server

PostgreSQL

MongoDB

Oracle

PowerShell

Python

Excel VBA

ITIL

Trading knowledge

Analytical skills

Stakeholder management

Communication

Education

Bachelor’s degree in Computer Science, Information Technology or related

Tools

Trayport

Equias

Job description

Our client is a leading global financial services organisation operating across energy, commodities and financial markets. They are looking for an experienced Application Support Analyst to join their Technology team and support business-critical trading applications used across their global operations.

Technology plays a central role in the organisation, delivering secure, scalable and innovative solutions that support business growth and provide exceptional client experiences. This is an exciting opportunity to work within a fast-paced, collaborative environment where you’ll be exposed to complex trading systems and cutting-edge financial technology.

The Opportunity

As an Application Support Analyst, you’ll provide second- and third-line support for a range of front-office and post-trade applications. You’ll work closely with business users, development teams, infrastructure specialists and third-party vendors to investigate issues, resolve incidents and deliver continuous improvements across the application estate.

This role is ideal for someone who enjoys technical problem-solving, thrives under pressure and wants to play a key role in supporting critical trading systems.

Key Responsibilities

• Provide second- and third-line support for business-critical applications.
• Manage incidents, service requests and problems through to successful resolution.
• Support front-office trading, market data, settlement and clearing applications.
• Work closely with development teams to investigate issues and implement enhancements.
• Support the implementation of new systems and vendor upgrades.
• Coordinate technical client onboarding activities.
• Produce and maintain accurate technical and process documentation.
• Identify and implement opportunities to improve operational processes and system performance.
• Support exchange reporting and compliance activities.
• Work within ITIL service management and change management frameworks.
• Build strong relationships with business stakeholders, technology teams and external vendors.

Skills & Experience

• Previous experience in an Application Support or Production Support role within Financial Services.
• Strong knowledge of Windows and Linux/Unix operating systems.
• Experience with one or more database technologies including SQL Server, PostgreSQL, MongoDB or Oracle.
• Scripting experience using PowerShell, Python or similar.
• Advanced Microsoft Excel skills, including VBA and complex formulas.
• Experience working within ITIL service management and change management processes.
• Knowledge of trading, clearing or settlement applications.
• Excellent analytical and troubleshooting skills.
• Strong communication and stakeholder management abilities.
• Ability to build effective relationships with technical teams and business users.
• A proactive, process-driven approach with a continuous improvement mindset.
• Ability to remain calm and organised in a fast-paced, high-pressure environment.
• Flexibility to participate in shift patterns and on-call support where required.
• Experience supporting Energy or Commodities trading environments.
• Knowledge of Trayport and/or Equias.
• Understanding of front-to-back trading processes across Futures and OTC markets.
• Experience managing exchange connectivity and third-party vendors.
• Bachelor’s degree in Computer Science, Information Technology or a related discipline.

About You

You’ll be a collaborative team player with excellent problem-solving skills and a genuine interest in technology. You’ll enjoy working in a fast-moving environment, be comfortable managing competing priorities and be committed to delivering a high level of service to both internal and external stakeholders.

You’ll also demonstrate:

• A proactive and solution-focused approach.
• Strong organisational skills and attention to detail.
• Curiosity and a desire to continuously improve processes.
• Resilience when managing business-critical incidents.
• Excellent written and verbal communication skills.

What’s on Offer?

• Opportunity to join a globally recognised financial services organisation.
• Exposure to market-leading trading technology and critical business systems.
• Collaborative and supportive technology teams.
• Career development and ongoing learning opportunities.
• A fast-paced environment where your expertise will have real business impact.

If you’re an experienced Application Support professional looking to work at the heart of a global trading technology environment, we’d love to hear from you.