System Support Advisor

Kuehne + Nagel; Shrewsbury; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Route 2 Rewards programme

Job summary

Kuehne + Nagel in the United Kingdom is seeking a KN IS Systems Support Advisor to deliver high-quality support for Blue Yonder Dispatcher WMS, Oracle TMS, and WCS Automation, all hosted on AWS. You will join a dynamic, collaborative team and build effective relationships with internal teams, vendors, and service providers to keep systems running smoothly.

This role requires 1st/2nd line support, incident management, and BAU changes, plus participation in an out-of-hours rota.

Qualifications

• Experience within a 3PL or logistics setting.
• Experience supporting Warehouse Management systems (Blue Yonder Dispatcher).
• Knowledge of Oracle SQL and reporting and Linux fundamentals.
• Experience with Transport Management (OTM) and WCS/Automation systems is desirable.

Responsibilities

• Troubleshoot and provide application support for WMS, OTM, and WCS across multiple sites and environments.
• Raise/manage tickets with multiple support desks (Topdesk & JIRA).
• Perform 1st/2nd line support, incident management, and vendor coordination.
• Support rollout of changes and BAU tasks, ensuring adherence to SLAs.

Skills

3PL logistics experience

WMS support

ITIL best practices

Customer service

Stakeholder communication

SQL/Oracle

Tools

Topdesk

JIRA

AWS

Job description

As a KN IS Systems Support Advisor, you will play a pivotal role in delivering high quality support across a range of critical systems, including Warehouse Management, Transport Management, and Automation Management platforms, all hosted within an AWS environment.

You will join a highperforming, collaborative team where your contributions directly enhance both customer and user experiences. Your work will support the smooth running of operations and contribute to the continued success of the contract and the wider organisation.

In this role, you will build strong relationships and communicate effectively with internal teams, external stakeholders, vendors, and service providers. Through these partnerships, you will ensure that systems are reliably supported, issues are resolved efficiently, and service levels consistently meet or exceed agreed delivery standards. You will also play an important part in safeguarding operational performance and maintaining service excellence.

This is a dynamic position that requires adaptability, strong problem polving skills, and a proactive mindset.

Please note that participation in an out-of-hours support rota will be required to ensure continuity of service and support when needed.

How you create impact

• Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc)
• Raising / managing tickets with multiple support desks within the contract (Topdesk & JIRA)
• Investigating and analysing Support Requests 1st and 2nd line
• Raising and Managing tickets with 3rd party suppliers for application support
• Supporting Emergency Incident management to restore services
• Support the development, implementation and configuration of the business systems along with technical analysis for incidents and proposed changes
• Supporting rollout of projects, bug fixes & changes for multiple systems, along with ensuring they are embedded as BAU.
• Collaborate with business partners and tech teams to support operations and deliver resolutions & BAU changes
• Adherance to the SLAs and process frameworks, across multiple service desks.
• Working with wider teams (internal & external) to provide solutions and workarounds to Business system users & stakeholders

What we would like you to bring

• Experience working in a 3PL or logistics setting
• Working knowledge and experience supporting Warehouse Management systems (Blue Yonder Dispatcher).
• SQL (Oracle SQL) & Reporting (Jasper report) capability and knowledge of Linux. Familiarity with Dispatcher architecture and Oracle database
• Transport Management (OTM), and Automation (WCS) systems, would be desirable Investigating and resolving Dispatcher / AWS performance issues
• Familiarity with web and application servers hosted in AWS environments would be desirable.
• Technically minded with a dynamic approach and a positive attitude towards change
• Previous IS Application Support role / experience (L1–L2) with excellent customer service skills, and a good command of the English language
• Proven experience of key stakeholder communication (Operations teams, Technical Vendors etc.) to support operations and deliver resolutions
• Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders
• Understanding of ITIL best practises for customer support

What's in it for you

• 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service.
• You’ll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally.

As a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forcesfriendly employer and actively welcome applications from service leavers, reservists and veterans.

We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers.

Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.

Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks