Operations System Support Operative

Kuehne+Nagel; Telford; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

26 days' annual leave

Contributory pension scheme

Route 2 Rewards programme

Wellbeing centre

Job summary

Kuehne+Nagel is hiring for a Contract Logistics role focused on test design, execution in JIRA, and on-site go-live support. You will collaborate with operations and project teams to ensure new solutions and changes are implemented smoothly.

The role emphasizes testing proficiency, training material creation, and continuous improvement in a dynamic logistics environment. Applicants should be proactive, detail-oriented, and ready to work closely with cross-functional teams.

Qualifications

• Experience creating and executing test scenarios in JIRA for change requests and go-lives.
• Strong communication and stakeholder collaboration to ensure testing aligns with solution design.

Responsibilities

• Define test scenarios in JIRA to enable efficient UAT of change requests and future implementations such as FOC.
• Execute test scenarios in JIRA to enable efficient UAT of change requests and future implementations such as FOC.
• Provide training materials and work instructions to support Dispatcher and WCS training.
• Deliver on-site operational support during go-lives and implement change requests.

Skills

JIRA

Test planning

Stakeholder collaboration

WCS systems

Tools

Dispatcher

Leidos JIRA

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade. Join us in a key role supporting operational excellence across our business. We are looking for a proactive and detail-oriented individual to lead system testing, training, and implementation support, ensuring new solutions and change requests are delivered successfully. You will work closely with operational and project teams, creating and executing test scenarios in JIRA, developing training materials and work instructions, supporting system go-lives, and driving continuous improvement. Strong communication skills, experience with system testing, stakeholder collaboration, and a passion for delivering process excellence are essential to succeed in this varied and impactful position.

How you create impact

• Define test scenarios in JIRA to enable efficient UAT testing of change requests and future implementations such as FOC
• Execute test scenarios in JIRA to enable efficient UAT testing of change requests and future implementations such as FOC
• Define test scenarios in Leidos JIRA to enable efficient JIT testing of change requests and future implementations such as FOC
• Provide support for external JIT testing support with TVS, Leidos, MoD
• Provide clear and concise communication where there are any concerns with the solution design being testing
• Work closely with the BSS team to understand the solution being delivered
• Define, create and update Work Instructions in line with solution delivered
• Define and create training documentation to support Dispatcher and WCS training
• Maintain the Dispatcher training environment from a Data perspective to ensure comprehensive training can be delivered across all Dispatcher Sites both in an RF and Non RF environment
• Deliver effective training for Dispatcher and WCS to support the onboarding of new employees and upskilling existing employees
• Provide on Site Operational support during Go live/Implementations such as FOC, change request delivery
• Provide adhoc support to the Operation in the face of adversity ie. Aged orders, system outages
• Provide clear and concise communication where there is any deviation from the standard processes implemented
• Support the Continuous Improvement initiatives being delivered around the business in order to drive the business forward
• Maintain and drive Operational System Excellence
• Adhere to company standards as detailed in the Code of Conduct Policy
• Support the Operation on an adhoc basis in order to resolve issues

What we would like you to bring

• Ideally you will have experience working in a target driven environment with the ability to consistently deliver high-quality results.
• We would like you to bring strong analytical, problem-solving and organisational skills, with excellent attention to detail and accuracy.
• Effective communicator who can build positive working relationships across teams and with key stakeholders.
• Good understanding of warehouse operations, including processes such as picking, loading and inventory movement.
• Confident user of Microsoft Office applications, particularly Excel, Word and Outlook; experience with Dispatcher and WCS systems is advantageous but not essential.
• Flexible and adaptable approach, with the ability to work independently or collaboratively, meet tight deadlines, and support operational requirements outside standard hours when required.

What's in it for you

Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding the commitment, expertise and passion our people bring every day. In return, you'll enjoy a competitive benefits package, including 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service.

• 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service.
• you'll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally.

As a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forces friendly employer and actively welcome applications from service leavers, reservists and veterans. We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers.

Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.

Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.