Sea Logistics Operational Care Specialist

Kuehne + Nagel; Birmingham; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

26 days holidays

Volunteer days

Life Assurance

Personal development

Health Cash plans

Refer a friend

Maternity/Paternity Leave

Job summary

Kuehne+Nagel Sea Logistics is seeking a seasoned Operational Care Specialist within the OCC to ensure timely execution of BPA-driven tasks, including import clearance preparation, onboarding new customers, and data accuracy for reporting. You will collaborate with Customer Care Locations to uphold service excellence and compliance across our ocean freight operations.

In this role you will support onboarding, standardize processes, and promote best practices while contributing to team performance

Qualifications

• Strong knowledge of freight forwarding and sea logistics processes.
• Working knowledge of customs requirements, shipment methods and Incoterms.
• Strong analytical and organisational skills.
• Excellent attention to detail.
• Strong customer service orientation.
• Effective communication and stakeholder management.
• Good commercial awareness and financial understanding.

Responsibilities

• Complete import clearance tasks.
• Support new customer onboarding, system updates and discussions with CCL.
• Maintain BPA tasks within required timeframes.
• Assist with customer implementations and rollout of new systems.

Skills

Freight forwarding knowledge

Sea logistics operations

Customs requirements

Analytical skills

Attention to detail

Customer service

Stakeholder management

Financial awareness

Job description

The Sea Logistics Operational Care Specialist is part of the Operational Care Centre (OCC) and is responsible for the timely processing of operational tasks through Business Process Automation (BPA); including customs clearance preparation, booking insurance, preparing import shipment files, maintaining accurate data for customer reporting, and completing new customer onboardings. The role works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance. How you create impact Operational / Tactical duties Complete import clearance tasks. Support new customer onboarding, system business profile updates, and discussions with CCL as required. Maintain allocated BPA tasks within required timeframes. Assist with customer implementations and the rollout of new systems and technologies. Leadership Responsibility Support onboarding, training, and knowledge sharing across the team. Promote compliance, continuous improvement, and best practices. Contribute to team performance through collaboration and appropriate escalation of operational issues. Financial Responsibility Minimise preventable losses through timely completion of tasks. Ensure accurate shipment costing updates where required. Support operational profitability through effective financial awareness. Strategic Responsibility Support continuous improvement, operational efficiency, and service delivery across OCC processes. Promote KN standards, compliance requirements, and best practices while supporting business growth and customer success.

Strong knowledge of freight forwarding processes and sea logistics operations. Working knowledge of customs requirements, shipment methods and Incoterms. Strong analytical and organisational skills. Excellent attention to detail. Strong customer service orientation. Effective communication and stakeholder management. Good commercial awareness and financial understanding. Ability to work under pressure and manage changing priorities. Strong problem-solving capability.

As part of the Sea Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade., Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.

Benefits

• 26 days holidays plus bank holidays
• 2 volunteering days per year
• 3 x Life Assurance Option if you join the KN Route2 pension scheme
• A tailored personal development and training programme.
• Trusted and empowered to deliver and be your best.
• Enhanced Maternity/Paternity Leave Cycle to work scheme
• Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
• Refer a friend scheme.
• Health Cash plans will be also available to you. The easy-to-use plan provides you with a range of valuable cash benefits and services and gives you money back towards the cost of your routine healthcare, up to set limits, helping you to budget for essential health costs such as optical, dental and therapy treatments.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation