System Support Advisor

Kühne + Nagel; Bicester, Longtown; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Annual leave and pension

Wellbeing resources

Rewards programme

Forces friendly employer

Job summary

Kühne + Nagel is seeking an IS Systems Support Advisor in the UK to deliver high quality application support for Blue Yonder Dispatcher WMS, Oracle TMS and WCS Automation hosted on AWS. You will join a high performing team and help maintain BAU activities across multiple sites and environments.

The role requires problem-solving, adaptability and proactive mindset, including participation in an out-of-hours support rota to ensure continuity of service.

Qualifications

• Experience in 3PL or logistics settings and application support.
• Familiarity with WMS/OTM and AWS hosted environments.
• Good customer service skills and English communication.

Responsibilities

• Trouble shooting and providing Application support for Blue Yonder Dispatcher WMS, Oracle TMS, and WCS Automation hosted on AWS.
• Raise and manage tickets with Topdesk and Jira across the contract.
• Investigate and analyse Support Requests at 1st and 2nd line.
• Coordinate with 3rd party suppliers for application support.
• Support incident management to restore services.
• Assist development, implementation and configuration of business systems and changes.
• Support rollout of projects, bug fixes and BAU changes for multiple systems.
• Collaborate with business partners and tech teams to deliver resolutions.
• Adhere to SLAs and process frameworks across multiple service desks.
• Work with wider teams to provide solutions and workarounds to users and stakeholders.

Skills

Problem solving

Customer service

English communication

Adaptability

Team collaboration

Tools

Blue Yonder Dispatcher WMS

Oracle Transport Management

WCS Automation

Topdesk

Jira

Oracle SQL

Linux

Job description

As a KN IS Systems Support Advisor, you will play a pivotal role in delivering high quality support across a range of critical systems, including Warehouse Management, Transport Management, and Automation Management platforms, all hosted within an AWS environment.

You will join a high performing, collaborative team where your contributions directly enhance both customer and user experiences. Your work will support the smooth running of operations and contribute to the continued success of the contract and the wider organisation.

This is a dynamic position that requires adaptability, strong problem polving skills, and a proactive mindset.

Please note that participation in an out-of-hours support rota will be required to ensure continuity of service and support when needed.

How you create impact

• Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc)
• Raising / managing tickets with multiple support desks within the contract (Topdesk & JIRA)
• Investigating and analysing Support Requests 1st and 2nd line
• Raising and Managing tickets with 3rd party suppliers for application support
• Supporting Emergency Incident management to restore services
• Support the development, implementation and configuration of the business systems along with technical analysis for incidents and proposed changes
• Supporting rollout of projects, bug fixes & changes for multiple systems, along with ensuring they are embedded as BAU.
• Collaborate with business partners and tech teams to support operations and deliver resolutions & BAU changes
• Adherance to the SLAs and process frameworks, across multiple service desks.
• Working with wider teams (internal & external) to provide solutions and workarounds to Business system users & stakeholders

Experience working in a 3PL or logistics setting

• Working knowledge and experience supporting Warehouse Management systems (Blue Yonder Dispatcher).
• SQL (Oracle SQL) & Reporting (Jasper report) capability and knowledge of Linux. Familiarity with Dispatcher architecture and Oracle database
• Transport Management (OTM), and Automation (WCS) systems, would be desirable Investigating and resolving Dispatcher / AWS performance issues
• Familiarity with web and application servers hosted in AWS environments would be desirable.
• Technically minded with a dynamic approach and a positive attitude towards change
• Previous IS Application Support role / experience (L1-L2) with excellent customer service skills, and a good command of the English language
• Proven experience of key stakeholder communication (Operations teams, Technical Vendors etc.) to support operations and deliver resolutions
• Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders
• Understanding of ITIL best practises for customer support

Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding the commitment, expertise and passion our people bring every day. In return, you'll enjoy a competitive benefits package, including 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service. You'll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally. As a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forces friendly employer and actively welcome applications from service leavers, reservists and veterans. We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers.