System Support Administrator

Springcare Care Homes Ltd; Basingstoke and Deane; Hybrid; GBP 16,000 - 21,000; Part time

Benefits offered by this job

Family friendly policies

Counselling and wellbeing support

Supportive Head Office team

Robust recruitment process via portal

Auto enrolment pension access

Blue Light Card discounts

Fully funded training for nationally

Job summary

Springcare Care Homes Ltd UK is seeking a System Support Administrator to join our Head Office team. You will provide systems and administrative support across the group, focusing on Allocate Optima, Bank Staff and the Loop clocking app.

Key duties include supporting staff rotas, handling system queries, onboarding and training, testing, data gathering and reporting, plus supporting managers across our homes. 30 hours per week with flexible arrangements.

Qualifications

• Excellent organisational and communication skills with attention to detail.
• Comfortable using Microsoft Office and IT systems.
• Experience with Allocate Optima or supporting system implementation is a bonus.

Responsibilities

• Support staff and agency rotas, identify staffing gaps and escalate concerns.
• Assist with system queries, onboarding and staff training.
• Support system testing, data gathering and implementation.
• Provide administrative support, prepare reports and respond to enquiries.
• Support managers and colleagues across our homes.

Skills

Organisation skills

Communication skills

Attention to detail

Microsoft Office

IT systems

Tools

Allocate Optima

Loop clocking app

Job description

Location: Nicholson House, Whitchurch, Shropshire
Hours: 30 hours per week (flexible by agreement)
Salary: National Minimum Wage

About Springcare:

Springcare is a group of residential and nursing homes across Shropshire, Cheshire, the East Midlands, Stockport, Herefordshire, Worcestershire and the Wirral. We are committed to providing high-quality care and support to our residents.

About the Role:

We are looking for an organised and proactive System Support Administrator to join our Head Office team.

Working closely with our Allocate Lead, you will provide systems and administrative support across the group, with a focus on Allocate Optima, Bank Staff and the Loop clocking app.

Key responsibilities include:

Supporting staff and agency rotas, identifying staffing gaps and escalating concerns.

Assisting with system queries, onboarding and staff training.

Supporting system testing, data gathering and implementation.

Providing administrative support, preparing reports and responding to enquiries.

Supporting managers and colleagues across our homes.

About You:

You will have excellent organisational and communication skills, strong attention to detail and confidence using Microsoft Office and IT systems. You will be able to work independently and as part of a team, with the flexibility to travel to our homes when required.

Experience using Allocate Optima or supporting system implementation would be an advantage.

What we can offer to you:

• Family friendly policies.
• Access to counselling and wellbeing support.
• A supportive and welcoming Head Office team
• Smooth robust recruitment process through our portal
• Access to our auto enrolment pension subject to qualifying criteria
• Access to Blue Light Card – where you can make savings across hundreds of national retailers.
• Fully funded training for nationally recognised qualifications and opportunities for career development.

Springcare are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care.