System Administrator

Digital Applications International Ltd (ILD-GB-DAI); Stockport; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Incentive schemes

Group personal pension plan

25 days holidays + bank holidays

Private Health Scheme

International travel

Life assurance

Gym on site

Job summary

The KION Group is seeking an Infrastructure Specialist to join our Infrastructure Managed Services Team in Stockport. You will be responsible for day-to-day support of Dematic software customers, handling project work, alerts, and ongoing deployments across multiple sites and cloud environments.

We value hands-on Linux administration, strong communication with customers, and willingness to travel. The role requires tackling architecture sizing, deployment, monitoring, backups, and incident

Qualifications

• Fluent in English (spoken and written).
• Bachelor-level technical degree or equivalent applied experience.
• Willing to travel to customer sites as required.

Responsibilities

• Provide day-to-day support for Dematic software customers.
• Lead project work from sizing to deployment and ongoing support.
• Monitor, troubleshoot and resolve incidents across cloud and on-prem systems.
• Coordinate with customers and internal teams, escalations as needed.
• Maintain backups and ensure automatic failover where applicable.
• Promote knowledge sharing and cross-team collaboration.

Skills

English (Fluent)

Team player

Willing communicator

Linux

Nagios

Grafana

Prometheus

Ansible

Terraform

AWS

Azure

GCP

Kubernetes

Docker

SUSE Rancher

Nutanix

Hyper-V

VMware

Veeam

Networking basics

Driving license

Education

Degree in technical discipline

Tools

Windows Server

MsSQL

Postgres

MySQL/MariaDB

Oracle

Rapid7

ITIL

Job description

We are looking for a Linux System Admin to join our very successful Infrastructure Managed Services Team responsible for Dematic Software's Infrastructure Managed services customer base. Ideally, candidates will have worked in a mixed operating system environment, and will have previously been involved in the full life cycle of infrastructure deployment projects, including architecture sizing through to deployment and ongoing support. They will be comfortable maintaining and supporting virtualisation technologies and will have worked in a geographically dispersed environment that incorporates public and private cloud technologies.

We offer:

• Competitive salary
• Incentive schemes designed to reward individual contribution and performance
• Group personal pension plan with generous Company contributions
• Holidays - 25 days plus bank holidays
• Private Health Scheme (non-contributory for employees)
• Opportunity for international travel
• Life assurance
• Working at newly refurbished Manchester campus which includes a gym

Tasks and Qualifications

Dematic software is a leading company in the delivery of innovative software led solutions across a multitude of different industries, that themselves fall under different regulatory requirements- from nuclear and pharmaceutical industries through to standard eCommerce fulfilment solutions. Within our target markets we are seen as leaders in the UK and increasingly globally.

As an Infrastructure Specialist you will be responsible for the day-to-day support of Dematic customers. The role will involve mainly project work but also providing support and acting upon and monitoring generated alerts, throughout the lifecycle of Dematic customers sites. You will need to combine a clear commitment to customer satisfaction with technical skills and the ability to troubleshoot and resolve issues that arise. You must have the ability to communicate directly with customers both by e-mail and telephone. Where issues arise that you cannot resolve, you will then be responsible for escalations within the team, to ensure the prompt and satisfactory resolution of customer support cases.

The role will typically require:

• Involvement in the design, tender, procurement and delivery phases of new projects.
• Involvement in the installation/configuration of infrastructure for new customers, and the improvement/enhancement of existing customer deployments.
• The ability to oversee the performance of the infrastructure across the infrastructure managed services customer base and internally for in-house services.
• The ability to Monitor the performance of the servers, proactively identifying issues/abnormalities that may pose a threat to the customer’s service.
• The ability to review performance logs, analysing the performance, identifying trends, patterns and detecting irregular behaviour.
• Managing the monitoring solutions setup, updating, enhancing, modifying the parameters as the infrastructure and systems are updated and upgraded.
• Ensuring that the servers are backed up, and that there is an automatic failover in the case of any server downtime.
• Proactively and reactively applying vulnerability patches to managed sites.
• Communicate with the customer to understand the underlying issue and provide timely feedback.
• Work proactively with others across Dematic to ensure prompt resolution of support issues.
• Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives.

While you will be educated and supported on the job, an inherent aptitude to technical problem solving will be required. The position is office hours based in Stockport and will involve out of hours work and an on-call roster.

Essential Skills

• Fluent in English (both spoken and written)
• A team player with a desire to learn more and train others.
• A willing communicator
• Qualified to a good degree level in any technical discipline (or to be able to show that you now possess these skills through extended experience)
• A willingness to travel to visit customer sites

Technical Skills (In order of importance)

• Linux preferably Redhat/Centos
• Nagios
• Grafana and or Prometheus
• Configuration automation with Ansible
• Terraform
• AWS/Azure/GCP
• Containerisation technologies such as Kubernetes and Docker
• SUSE Rancher
• Nutanix/HyperV/Vmware/SUSE Harvester
• Veeam
• Good Network skills (Firewalls & Switches)
• A driving license

Desirable:

• Windows Server Knowledge
• Database Knowledge (MsSQL/Postgres/MySQL(MariaDB)/Oracle)
• Rapid7 IDR/MDR/IVM/Appsec/CloudSec
• SOTI Mobicontrol
• Storage Administration (HPE, Exagrid, Synology)
• A knowledge of ITIL processes, and ideally ITIL certified

Experience

• Have worked as a Systems Administrator/Engineer/DevOps engineer and have a minimum of 3 years’ experience working with Linux.

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.