Shift Manager

KION Business Services Polska; Ellistown; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension matching up to 10%

Career development opportunities

Training & skills development

Cycle to work scheme

Good work-life balance

Recognition program

Job summary

Dematic Customer Services is seeking a proactive Shift Manager to lead the day-to-day shift operations on site in Ellistown, UK. You will drive KPI performance, supervise a skilled team, and ensure reliable equipment operation across the Dematic scope of contract.

You will diagnose faults, coordinate repairs, and uphold health & safety standards while maintaining strong customer relations. The role requires experience managing teams, knowledge of mechanical/electrical systems, conveyors, PLCs,

Qualifications

• IOSH working safely (desirable)
• Experience in previously managing a team (desirable)
• Foundation qualifications in people management (desirable)
• Recognised Engineering Apprenticeship
• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
• Basic understanding of control systems and problem solving techniques
• Basic understanding of PLC equipment
• Working at height experience and willingness
• Previous experience of working with various conveyor systems
• Good level of PC literacy
• Understanding of pre-preventive maintenance (PPM) schedules
• Working knowledge of FEM and BS standards governing the automated warehouse industry
• Have a continuous improvement mentality

Responsibilities

• Managing the shift team in day-to-day activities.
• Lead from the front and manage customer expectations
• Maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
• Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• Compliance with Health & Safety legislation at all times
• Ensure quality of output at all times
• To accurately record all work undertaken
• Involvement in continuous improvement and enhancement opportunities
• Maintain product flow at all times
• Ensure on-site spares are kept to optimum levels
• Represent the company in a professional manner at all times and maintain customer relations
• Adherence to the Quality processes and procedures as set out by the company
• Fully interact with the customer in day to day activities
• To fully embrace and ensure delivery of key staff processes: Team and individual attendance Staff discipline Staff development identified through Staff Dialogue (appraisal)
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s
• Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared
• Be a path of escalation and control during breakdown situations
• Contributing to the team ONC in Electrical / Mechanical Engineering

Skills

Team leadership

Safety awareness

People management

Apprenticeship training

Mechanical/electrical knowledge

Conveyor systems knowledge

Electrical/PLC troubleshooting

Control systems understanding

Preventive maintenance

PC literacy

Continuous improvement

Working at height

Education

Recognised Engineering Apprenticeship

Foundation qualifications in people management

IOSH Working Safely

Job description

Logistics Is Our Business. People Are Our Passion Dematic didn't become an intralogistics innovator overnight. It happened thanks to the drive, creative thinking, and dedication of our team members. Dematic is a global engineering company that designs, builds, & life cycle supports logistics solutions that optimize material & information flow—from receiving to shipping, within the four walls of the factory, warehouse, or distribution centre. When you join our team, you will be empowered to think big and take charge of your career; allowing you to shape your future as you tackle some of the toughest technical and logistical challenges around. We need your tech savvy and innovative approach to help us continue to transform the industry with world-class, leading-edge solutions.

We offer:

The Offer

• Highly competitive salary and benefits
• Pension contributions matched up to 10%
• A great working environment
• Working with advanced technologies
• Encouragement of new ideas & innovations
• Empowerment & project ownership
• Future-oriented projects with leading brands
• Hands on training & skills development
• Domestic and international career opportunities
• Good work/home life balance
• Cycle to work scheme
• Reward and recognition scheme
• Dematic rewards

Working for a globally recognised customer the role demands the dedication and professionalism Dematic Customer Services is synonymous for in the industry. As a Shift Manager you will be managing the shift team in day-to-day activities. To lead from the front and manage customer expectations To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site. Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times. Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs Prioritise system faults Compliance with Health & Safety legislation at all times Ensure quality of output at all times To accurately record all work undertaken Involvement in continuous improvement and enhancement opportunities Maintain product flow at all times Ensure on-site spares are kept to optimum levels Represent the company in a professional manner at all times and maintain customer relations Adherence to the Quality processes and procedures as set out by the company Fully interact with the customer in day to day activities To fully embrace and ensure delivery of key staff processes: Team and individual attendance Staff discipline Staff development identified through Staff Dialogue (appraisal) Monitor and steer third party support contracts to ensure delivery of key service KPI’s Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared Be a path of escalation and control during breakdown situations Contributing to the team ONC in Electrical / Mechanical Engineering IOSH working safely (desirable) Experience in previously managing a team (desirable) Foundation qualifications in people management (desirable) Recognised Engineering Apprenticeship A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings Basic understanding of control systems and problem solving techniques Basic understanding of PLC equipment Working at height experience and willingness Previous experience of working with various conveyor systems Good level of PC literacy Understanding of pre-preventive maintenance (PPM) schedules Working knowledge of FEM and BS standards governing the automated warehouse industry Have a continuous improvement mentality

Responsibilities

• Managing the shift team in day-to-day activities.
• Lead from the front and manage customer expectations
• Maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
• Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• Compliance with Health & Safety legislation at all times
• Ensure quality of output at all times
• To accurately record all work undertaken
• Involvement in continuous improvement and enhancement opportunities
• Maintain product flow at all times
• Ensure on-site spares are kept to optimum levels
• Represent the company in a professional manner at all times and maintain customer relations
• Adherence to the Quality processes and procedures as set out by the company
• Fully interact with the customer in day to day activities
• To fully embrace and ensure delivery of key staff processes: Team and individual attendance Staff discipline Staff development identified through Staff Dialogue (appraisal)
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s
• Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared
• Be a path of escalation and control during breakdown situations
• Contributing to the team ONC in Electrical / Mechanical Engineering

Qualifications

• IOSH working safely (desirable)
• Experience in previously managing a team (desirable)
• Foundation qualifications in people management (desirable)
• Recognised Engineering Apprenticeship
• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
• Basic understanding of control systems and problem solving techniques
• Basic understanding of PLC equipment
• Working at height experience and willingness
• Previous experience of working with various conveyor systems
• Good level of PC literacy
• Understanding of pre-preventive maintenance (PPM) schedules
• Working knowledge of FEM and BS standards governing the automated warehouse industry
• Have a continuous improvement mentality

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.