Switchboard Operator — Support Safer Communities in Public Service

West Mercia Police; Wychavon; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Employee Assistance Programme

Health and wellbeing support

Police Mutual private healthcare

Blue light card discounts

Job summary

West Mercia Police is seeking a Switchboard Operator to join our office-based team. You will provide first-line response to calls in line with Charter Standards and Force Policy, supporting victims and colleagues.

We offer a base salary of £24,747 plus 12.5% shift allowance and 12.5% weekend allowance, along with a generous benefits package and flexible working where appropriate. The closing date is 12 noon on 17 November 2026.

Responsibilities

• Provide a professional response to calls in line with Charter Standards and Force Policy.

Job description

West Mercia Police is seeking a Switchboard Operator to join our office-based team. You will provide first-line response to calls in line with Charter Standards and Force Policy, supporting victims and colleagues.

We offer a base salary of £24,747 plus 12.5% shift allowance and 12.5% weekend allowance, along with a generous benefits package and flexible working where appropriate. The closing date is 12 noon on 17 November 2026.