Hospital Switchboard & Emergency Communications Operator

The Methodist Church in Britain; Weston-super-Mare; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full training

Opportunities for development

Job summary

Weston General Hospital is seeking a Switchboard Operator to join the dedicated team that handles calls from the public, GPs and staff, routing to extensions and responding to emergencies. Training will be provided, and you will work within a 24-hour service, including evenings, weekends and bank holidays.

You will need GCSE English and Maths, an IT qualification or proven IT use, and prior switchboard or customer-facing experience.

Qualifications

• GCSE English and Maths at minimum
• IT qualification or proven use of IT packages in previous employment

Responsibilities

• Act as the first point of contact for the hospital, receiving and distributing calls from the public, GPs, internal callers, other hospitals and agencies
• Connect calls to extensions, exchange lines and mobile staff via bleeps, mobile phones and radio pagers
• Respond to adult and paediatric cardiac arrests, major haemorrhage and major incidents under written procedures
• Respond to fire, medical gas, blood bank, lift, pharmacy, panic and intruder alarms under written procedures
• Respond to out-of-hours psychiatric contacts, media enquiries, power failures and leaks, and switchboard or paging system failures under written procedures
• Handle unpredictable enquiries from anxious patients, patients with mental health problems, language or disability barriers, the media and complaints
• Operate switchboard consoles and the bleep system to provide an efficient telephone service across the Trust
• Support emergency teams and help ensure critical information reaches the right people at the right time
• Maintain essential contact information

Skills

Excellent communication

Autonomy

Ability to work under pressure

Teamwork

Education

GCSE English & Maths

IT qualification or proven IT use

Tools

IT packages

Typing

Job description

Weston General Hospital is seeking a Switchboard Operator to join the dedicated team that handles calls from the public, GPs and staff, routing to extensions and responding to emergencies. Training will be provided, and you will work within a 24-hour service, including evenings, weekends and bank holidays.

You will need GCSE English and Maths, an IT qualification or proven IT use, and prior switchboard or customer-facing experience.