Switchboard Operator | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 17,000 - 21,000; Part time

Job summary

Milton Keynes University Hospital NHS Foundation Trust is seeking a Switchboard Operator to join the Switchboard Team. Part-time 31.5 hours per week, with varied shifts to cover 24/7, 365 days. Flexible working will be considered.

The role involves directing calls, providing courteous communications to staff and the public, and following procedures in emergencies. You must have good communication and customer service experience, ideally in an NHS environment. Interview date: 11 November 2026.

Qualifications

• Good communication and customer service experience, ideally in an NHS environment.

Responsibilities

• Direct calls and manage communications across the Trust, including emergencies.
• Operate staff bleeps and radio page system and maintain related records.
• Respond to emergency incidents per Trust procedures and logs.

Skills

Communication skills

Customer service

Job description

Switchboard Operator | Milton Keynes University Hospital NHS Foundation Trust

Company:

Company: Milton Keynes University Hospital NHS Foundation Trust

Hours: Part-time 31.5 hours per week (varied shifts to cover 24/7, 365 days), all MKUH roles will be considered for flexible working

We are seeking an Operator to join our Switchboard Team. The post includes directing calls and managing communications throughout the Hospital Trust as well as following procedures in the event of emergencies / alarms.

The service operates 24/7 and the role will require you to cover service demand. This post will be hours to include weekdays, evenings, nights, weekends and Bank Holidays on a rotating shift pattern. You will be flexible and be able to cover additional shifts at short notice. A flexible attitude and understanding of the service is a pre-requisite for this challenging role. You must have good communication skills and customer service experience, ideally in an NHS environment.

Interview date: 11 November 2026

The role of the Switchboard Operator is to provide courteous fast lines of communication and information to Hospital staff and the general public, using your initiative in applying all resources available to you to meet the need of the Users of the Service.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children’s Centre, set to open by 2030.

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• To be familiar with, and implement correct procedure for all emergency incidents, including fire alarm activation’s, cardiac arrest crash calls and code victors.
• To action the proper response to notification of a Major Incident when informed by the emergency ambulance service.
• To implement the correct procedure, when notified through our security monitoring station, in Primary Care Trust and other on-site controlled premises.
• To maintain accurate records of all emergency incidents in the relevant logs, for the whole site as required by the Switchboard Communications Manager and following Trust Policies and Procedures.
• To be familiar with the correct procedure to operate the staff personal receivers call system (bleeps) and activate radio page system as required.
• To issue and re-programme replacement/loan bleeps into consuls in instances of lost or out of order bleeps and maintaining records of such changes. Run controlled tests to ensure correct programming has been installed.

This advert closes on Thursday 5 Nov 2026

Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust