Switchboard Operator

West Mercia Police; Wychavon; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Employee Assistance Programme

Health and wellbeing support

Police Mutual private healthcare

Blue light card discounts

Job summary

West Mercia Police is seeking a Switchboard Operator to join our office-based team. You will provide first-line response to calls in line with Charter Standards and Force Policy, supporting victims and colleagues.

We offer a base salary of £24,747 plus 12.5% shift allowance and 12.5% weekend allowance, along with a generous benefits package and flexible working where appropriate. The closing date is 12 noon on 17 November 2026.

Responsibilities

• Provide a professional response to calls in line with Charter Standards and Force Policy.

Job description

£24,747 Plus shift Allowance 12.5% and Weekend working Allowance 12.5%

You don't need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The main purpose of the role is to provide a professional response to calls received in accordance with Charter Standards and Force Policy.

• Switchboard Operator role is a office based role

The closing date for this post is 12 noon on Tuesday 17th November 2026

Why work for us?

• 24 days Annual leave (increasing to 29 after 5 years' service) + bank holidays
• Health and well beingsupport through an Employee Assistance Programme,OccupationalHealth servicesandStaffNetworks. .
• Police Mutual, affordable private healthcare and other savings.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card - over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Pol ice, please go to our website .

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email [e-mail] (internally please use myBop)

Internal applicants who need redeployment will be offered positions ahead of other candidates, subject to them passing a selection process

We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don't want that to be a barrier for suitable candidates. If you meet the majorityof the criteriaand are excited about this role, we encourage you to apply. We're committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.

* Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired)