Switchboard Operator - Part Time

Athenaeum Hotel; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free hotel stays

Wellbeing platform and health benefits

Salary sacrifice schemes

Enhanced parental leave

Training & development programmes

On-site parking

Job summary

The Athenaeum, a luxury hotel and residences in London, is seeking a Front of House team member to ensure a seamless guest journey. You will manage guest communications, handle administrative duties, and provide outstanding service across our hospitality offering.

Join a family-owned business renowned for personalised service and support, with opportunities to grow within a premium hotel group and contribute to memorable guest experiences in a prestigious area near Buckingham Palace.

Responsibilities

• Manage guest queries and ensure timely responses
• Capture and relay messages for guests and management
• Ensure wake-up calls are accurate and delivered
• Know hotel facilities and services and promote them when appropriate
• Handle emergency calls promptly with clear information
• Maintain high level of customer service at all times
• Demonstrate knowledge of local attractions and landmarks nearby

Job description

TheAthenaeum is an independent, family-owned luxury hotel and residencesoverlooking Green Park, moments from Buckingham Palace and London’s mostprestigious neighbourhoods. Offering a warm, authentic approach to luxury,the hotel combines an Original Local spirit with the feel of a welcominghaven in the heart of the city.

With beautifully appointed accommodation, a spa, restaurant and bar, TheAthenaeum is a full-service haven where our people deliver genuine care,surprise and delight every day.

As part of Sir Richard Sutton Ltd, we offer the opportunity to grow withina family-owned business where individuality is valued and our teams feelsupported, trusted and proud of the experience they create together.

The Role

As a part of the Front of House team, you are at the heartof the operation to ensure that every step in the guest journey is wellmanaged, and we exceed guest expectations. This position is responsible forproactive management of all hotel communications, administrative duties and provisionof outstanding guest service.

• Achievepositive outcomes from Guest queries in a timely and efficient manner
• Acceptand deliver all messages correctly and promptly for both Guests andmanagement
• Ensureall wake up calls take place at the correct time
• Demonstrateknowledge of all hotel facilities and service and use up-sellingtechniques to promote these offerings when the appropriate
• Handleemergency calls immediately and relay comprehensive and accurateinformation, as required
• Demonstratea high level of customer service at all times
• Demonstratea knowledge of all hotel services, local attractions and landmarks in thehotel vicinity

Our Benefits

Here are just some of the benefits you can enjoy when youjoin us:

• Free and discounted hotel breaks - From thefirst day of service, you can benefit from a free break of one or two days inany Sutton Hotel Collection hotel, in a 12-month period. Additionally, you,your family and your friends are also entitled to discounted stays across allof our hotels including dining in our restaurants.
• Heka benefits platform – your access to Hekabegins from day one and is pre-loaded with a balance of £150 to use against awide range of wellness focussed products, experiences and schemes includinghealth cash plans and gym memberships.
• Salary sacrifice schemes including cycle towork, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeksat 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range oftraining opportunities are available to facilitate your personal developmentincluding our in-house Catalyst Aspire and Inspire programmes and externalstudy sponsorship.
• Wisdom Wellbeing - A confidential, 24/365service offering CBT, therapy, up-to-date information, support and advice on abroad range of subjects.

We also provide you with all the basic benefits such as freenutritious and tasty meals on duty, complimentary on-site parking (whereavailable), and bespoke uniforms for uniformed positions.

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