Front of House Switchboard & Guest Services

Athenaeum Hotel; Greater London; Hybrid; GBP 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Free hotel stays

Wellbeing platform and health benefits

Salary sacrifice schemes

Enhanced parental leave

Training & development programmes

On-site parking

Zusammenfassung

The Athenaeum, a luxury hotel and residences in London, is seeking a Front of House team member to ensure a seamless guest journey. You will manage guest communications, handle administrative duties, and provide outstanding service across our hospitality offering.

Join a family-owned business renowned for personalised service and support, with opportunities to grow within a premium hotel group and contribute to memorable guest experiences in a prestigious area near Buckingham Palace.

Aufgaben

• Manage guest queries and ensure timely responses
• Capture and relay messages for guests and management
• Ensure wake-up calls are accurate and delivered
• Know hotel facilities and services and promote them when appropriate
• Handle emergency calls promptly with clear information
• Maintain high level of customer service at all times
• Demonstrate knowledge of local attractions and landmarks nearby

Jobbeschreibung

The Athenaeum, a luxury hotel and residences in London, is seeking a Front of House team member to ensure a seamless guest journey. You will manage guest communications, handle administrative duties, and provide outstanding service across our hospitality offering.

Join a family-owned business renowned for personalised service and support, with opportunities to grow within a premium hotel group and contribute to memorable guest experiences in a prestigious area near Buckingham Palace.