Switchboard Operator – Frontline Patient Support

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust in Birmingham is seeking a Switchboard Operative to join the Facilities team at Moseley Hall Hospital.

You will answer inbound calls, route calls as needed, assist staff, and maintain up-to-date contact lists. You may perform outbound calls and respond to emergencies in line with Trust policies. The role includes comprehensive training and support from the team and line manager.

Responsibilities

• Answering inbound calls in a responsible and courteous manner, monitoring progress, and re-routing appropriately if extension is engaged or not available, offering assistance or advice in accordance with Departmental call answering standards.
• Undertaking outbound calling for Trust staff when required, applying departmental and audit recording process.
• To develop and have an understanding of the organisation's functionality including Departments' working practices and medical terminology to ensure accurate connection and assistance to callers is given.
• Minimise and actively reduce recall for customers, offering Direct Dial telephone numbers or any other relevant information.
• Responsible for site telephone lists / on call numbers / bleep numbers are kept up to date and communicated across the Trust.
• Responding to all Emergencies including Cardiac Arrest and Fire Initiating Emergency procedures in accordance with Trust Policies and Procedures, applying Departmental recording and reporting processes.

Job description

Birmingham Community Healthcare NHS Foundation Trust in Birmingham is seeking a Switchboard Operative to join the Facilities team at Moseley Hall Hospital.

You will answer inbound calls, route calls as needed, assist staff, and maintain up-to-date contact lists. You may perform outbound calls and respond to emergencies in line with Trust policies. The role includes comprehensive training and support from the team and line manager.