Night Shift Switchboard Operator – NHS Emergency Communications

Greater Manchester Mental Health; Manchester; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

27 days annual leave + bank holidays

Job summary

Greater Manchester Mental Health Foundation Trust is seeking an Operator Lead for the Switchboard division to support 24/7 communications across the Trust. The role involves managing a new call console within MS Teams, monitoring emergency response systems, and coordinating with multiple sites to ensure service continuity.

The post focuses on providing excellent customer service, lone-working during evenings/nights/weekends, and flexible shift coverage.

Qualifications

• Demonstrable experience in customer service or Switchboard roles.
• Evidence of continuous professional development.

Responsibilities

• Provide excellent customer service to internal and external stakeholders.
• Operate the MS Teams-based call console and the switchboard system.
• Coordinate with sites and respond to EPRR and contingency plans.
• Maintain cover for annual leave and sickness, including evenings, nights and weekends.

Skills

Customer service

MS Teams

Excel

Word

Attention to detail

Tools

Microsoft Teams

Microsoft Office

Job description

Greater Manchester Mental Health Foundation Trust is seeking an Operator Lead for the Switchboard division to support 24/7 communications across the Trust. The role involves managing a new call console within MS Teams, monitoring emergency response systems, and coordinating with multiple sites to ensure service continuity.

The post focuses on providing excellent customer service, lone-working during evenings/nights/weekends, and flexible shift coverage.