Switchboard Operative

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust in Birmingham is seeking a Switchboard Operative to join the Facilities team at Moseley Hall Hospital.

You will answer inbound calls, route calls as needed, assist staff, and maintain up-to-date contact lists. You may perform outbound calls and respond to emergencies in line with Trust policies. The role includes comprehensive training and support from the team and line manager.

Responsibilities

• Answering inbound calls in a responsible and courteous manner, monitoring progress, and re-routing appropriately if extension is engaged or not available, offering assistance or advice in accordance with Departmental call answering standards.
• Undertaking outbound calling for Trust staff when required, applying departmental and audit recording process.
• To develop and have an understanding of the organisation's functionality including Departments' working practices and medical terminology to ensure accurate connection and assistance to callers is given.
• Minimise and actively reduce recall for customers, offering Direct Dial telephone numbers or any other relevant information.
• Responsible for site telephone lists / on call numbers / bleep numbers are kept up to date and communicated across the Trust.
• Responding to all Emergencies including Cardiac Arrest and Fire Initiating Emergency procedures in accordance with Trust Policies and Procedures, applying Departmental recording and reporting processes.

Job description

We are looking to appoint one Switchboard Operative within our Facilities team at BCHC Foundation Trust. The vacancy will be based at Moseley Hall Hospital. You will receive a comprehensive training package and support, working with the team, the team leader and your line manager. We are looking for forward thinking and innovative individuals with a passion for helping others in an organisation dedicated to making people well. Main Duties 1. Answering inbound calls in a responsible and courteous manner, monitoring progress, and re-routing appropriately if extension is engaged or not available, offering assistance or advice in accordance with Departmental call answering standards. 2.Undertaking outbound calling for Trust staff when required, applying departmental and audit recording process. 3. To develop and have an understanding of the organisation's functionality including Departments' working practices and medical terminology to ensure accurate connection and assistance to callers is given. 4. Minimise and actively reduce recall for customers, offering Direct Dial telephone numbers or any other relevant information. 5. Responsible for site telephone lists / on call numbers / bleep numbers are kept up to date and communicated across the Trust. 6. Responding to all Emergencies including Cardiac Arrest and Fire Initiating Emergency procedures in accordance with Trust Policies and Procedures, applying Departmental recording and reporting processes. IMPORTANT

• Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognized West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.