Switchboard Operator

Transformationunitgm; Worksop; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Switchboard Operator to join their team at a busy hospital. In this role, you will provide a vital 24-hour switchboard service, ensuring effective communication between patients, visitors, and staff. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional customer care and the ability to work under pressure. With opportunities for additional shifts and a supportive workplace culture, this position offers a chance to grow your career while making a real difference in the community. Join a team that values your contribution and supports your professional development.

Benefits

NHS Pension Scheme

Generous Holiday Entitlement

Comprehensive Health and Wellbeing Support

Learning Opportunities

Discounts on Restaurants and Shopping

Qualifications

• Previous experience in a call center or switchboard environment is desirable.
• Good communication and customer care skills are essential.

Responsibilities

• Provide comprehensive switchboard service to internal and external callers.
• Work flexible shifts including weekends and bank holidays.

Skills

Customer Care Skills

Communication Skills

Ability to Work Under Pressure

Teamwork

Education

Good Level of Education including English and Maths

Tools

Telephone Systems

Computer Literacy

Job description

Employer Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust Employer type NHS Site Bassetlaw Hospital Town Worksop Salary £23,615 Pro Rata Per Annum Salary period Yearly Closing 18/05/2025 23:59

Switchboard Operator

Band 2

Job overview

You will join the team working on a busy switchboard providing a comprehensive 24-hour service to the Trust. Shift patterns include working weekends and bank holidays. There will be opportunities for the post holder to work additional shifts when they are available.

You will need to demonstrate a high degree of commitment, the ability to work under pressure, be able to work effectively with minimum supervision and communicate easily with patients, visitors and staff.

Previous experience operating a telephone or contact centre system is desirable, preferably within the NHS or a critical service environment. Computer literacy and customer care skills are essential.

Full training will be provided as appropriate.

*The successful candidate will be based at the Bassetlaw site. However you could be asked to work at any location within the Trust. Demands on the service may require changes in hours of work or base.*

Main duties of the job

The Post holder will be responsible, working in conjunction with the other Switchboard Operators, or alone (dependent on the shift), for the provision of a comprehensive switchboard service to internal and external callers at Bassetlaw Hospital.

Shift times for these vacancies cover a 24 hour period 7 days a week consisting days, lates and night shifts.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it’s our pledge to help you Develop, Belongand Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:
• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK . Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship .

Person specification

Experience/Qualifications

• Previous experience of dealing with members of the public
• Good level of education including English and Maths
• Worked in Hospital/Health Service setting
• Experience of working in a busy switchboard or call centre

Interpersonal Skills

• Ability to work within a team
• Ability to work under pressure
• Capable of dealing with emotional and stressful situations in a tactful and diplomatic manner
• Ability to work with service users, both staff and the public
• Maintain confidentiality at all times
• Demonstrate clear commitment to the team approach; exchanging ideas and supporting colleagues in their ongoing development
• Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all

Organisational Skills

• Able to work on own initiative within guidelines and policies
• Able to work in a logical and practical manner
• Able to work different shifts including weekends and Bank Holidays
• Flexible to work extra shifts at either site

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Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.
2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers
3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

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