Switchboard Operator

TN United Kingdom; Dundee; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Switchboard Operator to join their dynamic team. This role is crucial for ensuring seamless communication across NHS Tayside, where you'll receive comprehensive training to operate telephony software and manage emergency calls effectively. Working in a 24/7 environment, you'll be part of a supportive team that values diversity and inclusion. If you possess excellent communication skills and a calm demeanor under pressure, this opportunity allows you to make a significant impact while gaining valuable experience in a healthcare setting.

Qualifications

• Training provided to operate telephony software.
• Knowledge of NHS Tayside sites for connecting calls.

Responsibilities

• Operate telephony software and handle emergency calls.
• Work with various software packages relevant to the role.

Skills

Excellent telephone manner

Strong communication skills

Ability to handle emergency calls

Tools

Telephony software

Job description

Job Opportunity: Switchboard Operator at NHS Tayside

NHS Scotland is committed to promoting equality and diversity within our workforce, aiming for a truly representative environment where every employee feels respected and empowered to give their best. We welcome applications from all sections of society.

The successful candidate will receive training to operate telephony software, handle emergency calls (such as cardiac arrests, fires, intruders), and gain knowledge of all NHS Tayside sites to connect callers to the appropriate departments or personnel.

You will work with various software packages relevant to the role, with training provided. An excellent telephone manner and strong communication skills are essential.

Switchboard Services operates 24/7/365, and you will be required to work out-of-hours shifts as part of a rota, with enhancements paid accordingly.

The position is based at Switchboard Services, Ninewells Hospital.

Hours of work: 27.87 hours per week, averaged over a 4-week roster, including out-of-hours shifts and weekends.

For informal inquiries, contact Lisa Midwinter (Switchboard Manager) at 01382 496398.

You must comply with the Code of Conduct for Healthcare Support Workers in Scotland during employment.

Important Notice: This post does not meet Home Office Guidelines for Sponsorship/Skilled Worker Visa.

Shortlisted applicants will be contacted via email. Please check your email regularly, including junk/spam folders.

Additional Information for Candidates

• Apply through the Jobtrain platform; do not upload a CV, as it will not be used for shortlisting.
• Applications close at midnight on the specified date.
• For assistance with the application process, visit: https://www.careers.nhs.scot/how-to-apply/application-process/
• View our accessibility statement here: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• If invited to interview and you wish to participate in the Job Interview Guarantee Scheme, contact the Hiring Manager as indicated in the advert to discuss any special requirements.
• Ensure your email address is entered correctly, as all correspondence will be via email.
• Check your email and Jobtrain account regularly for updates.
• For system support, contact the Jobtrain Candidate Support Hub at https://jobseekersupport.jobtrain.co.uk/support/home.
• Once submitted, applications cannot be amended.
• Some vacancies are for internal candidates only. If employed by NHS Tayside, update your Jobtrain profile accordingly.