Receptionist - RPC - DEE05899

Job Description

Leisure & Culture Dundee is a Scottish Charitable Incorporated Organisation (SCIO) SC042421. It was established by Dundee City Council in July 2011 to deliver leisure, sports, library, information, and cultural services for the city. www.leisureandculturedundee.com

The Regional Performance Centre for Sport Dundee (RPC Dundee) is an extensive sports complex within Caird Park in Dundee. Opened in August 2019, the centre features top-class facilities including a 400m outdoor athletics track, indoor athletics facilities, sports halls, a performance suite, analysis/meeting rooms, and indoor and outdoor 3G pitches accredited by both FIFA and World Rugby.

We are looking for an energetic, committed, and hardworking individual to join our team as a receptionist to ensure the facility operates effectively and to provide an excellent level of customer service. This is a full-time position working on a 4-weekly rota pattern to cover hours from 9.30am to 9.15pm during weekdays and 8.30am to 5.30pm at weekends, as detailed in the attached rota.

Requirements

• 3 National 4 passes (or equivalent), including Maths and English, or relevant experience in a customer-facing/receptionist role.

Responsibilities

• Ensure the smooth running of the RPC Dundee reception by welcoming customers and offering assistance where required.
• Assist in providing an efficient booking and admission system for the service, ensuring management receives the necessary information.

The Individual

• Excellent communication skills to work effectively within a team.
• Strong interpersonal skills, including customer service experience.
• Ability to manage time effectively with minimal supervision.
• Accurate record-keeping and cash handling experience.
• Ability to work under pressure, use initiative, and respond to reasonable demands of the service.
• Willingness to work shifts as per the fixed rota, including evenings, weekends, and public holidays.
• Adherence to Health and Safety guidelines, Safe Systems of Work, and completion of daily inspection checklists.
• Willingness to develop skills through relevant training.