Switchboard Operator

NHS Scotland; Dundee; On-site; GBP 23,000 - 29,000; Full time

Job summary

An established industry player is seeking a dedicated Switchboard Operator to join their dynamic team. This role offers the opportunity to develop essential skills in telephony software while managing emergency calls in a fast-paced environment. You'll be part of a 24/7 service, ensuring that every caller is connected to the right department efficiently. With a focus on equality and diversity, this position not only enhances your professional abilities but also allows you to contribute to the vital healthcare services in the community. If you have a passion for communication and a commitment to excellence, this role could be the perfect fit for you.

Qualifications

• Ability to operate telephony software and handle emergency calls.
• Strong communication skills and excellent telephone manner.

Responsibilities

• Operate telephony software and connect callers to appropriate departments.
• Handle emergency calls and provide necessary support.

Skills

Telephony Software Operation

Emergency Call Handling

Excellent Telephone Manner

Communication Skills

Tools

Various Software Packages

Job description

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NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

The successful candidate will be supported to develop skills and competencies which will allow them to operate telephony software, deal with emergency calls (cardiac arrests, fires, intruders etc.), and achieve a level of knowledge of all areas/Sites within NHS Tayside to connect callers to appropriate people/departments.

You will also be required to work with several software packages relevant to the post, for which training will be provided. An excellent telephone manner and communication skills are essential.

Switchboard Services operates 24/7/365, and you will be required to work out of hours as part of the rota, with enhancements paid accordingly.

The post is based at Switchboard Services, Ninewells Hospital.

Hours of work: 27.87 hours per week, averaged over a 4-week roster. The role includes out-of-hours shifts, including weekends.

Informal enquiries to: Lisa Midwinter (Switchboard Manager) on 01382 496398.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.

Please note: This post does not meet Home Office Guidelines for Sponsorship/Skilled Worker Visa.

Short-listed applicants will be contacted by email. Please check your emails regularly, including junk/spam folders.

Additional Information For Candidates

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as it will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date.
• For help to complete an application on Jobtrain, follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• To view our accessibility statement, visit: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• If you wish to participate in the Job Interview Guarantee Scheme, contact the Hiring Manager as detailed in the advert to discuss any special requirements.
• Ensure your email address is entered accurately, as all correspondence will be via email.
• Check your email regularly (including junk folders) and your Jobtrain account for updates.
• For support with system issues, contact the Jobtrain Candidate Support Hub: https://jobseekersupport.jobtrain.co.uk/support/home
• Use browsers like Google Chrome or Microsoft Edge for optimal experience.
• Once submitted, applications cannot be amended.
• Internal candidates should update their Jobtrain profile to reflect NHS Tayside employment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Hospitals and Health Care

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