Senior Hotel Receptionist

Scotsman; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein renommiertes Hotel sucht einen erfahrenen Hotelrezeptionisten, der für einen erstklassigen Service sorgt. In dieser Rolle werden Sie die erste Anlaufstelle für Gäste sein und einen warmen, persönlichen Empfang bieten. Ihre Fähigkeiten in der Kommunikation und Ihr Auge fürs Detail werden entscheidend sein, um ein unvergessliches Erlebnis zu schaffen. Genießen Sie Vorteile wie flexible Arbeitszeiten, Rabatte auf Speisen und Unterkunft sowie Karriereentwicklungsmöglichkeiten. Werden Sie Teil eines dynamischen Teams in einem der historischsten Hotels Schottlands und tragen Sie zu einem unvergesslichen Aufenthalt für die Gäste bei.

Benefits

TRONC elektronische Trinkgelder

Wagestream

30% Rabatt auf Speisen und Kinotickets

Rabatte auf Hotels und Apartments

Zugang zum Scotsman Perks Benefits Portal

Mitarbeiterverpflegung während der Dienstzeit

Flexible Arbeitsmöglichkeiten

Karriereentwicklung durch Scotsman Steps

Qualifications

• Erfahrung an der Rezeption oder in gastorientierten Rollen in einem Luxusumfeld.
• Ausgezeichnete Kommunikationsfähigkeiten und Liebe zum Detail.

Responsibilities

• Bereitstellung eines warmen, personalisierten und diskreten Services für Gäste.
• Sicherstellung eines reibungslosen Check-in und Check-out Prozesses.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailgenauigkeit

Gastfreundschaft

Job description

Who we are?

Named for the ground-breaking national newspaper that took up residence in these beautiful Baroque buildings, The Scotsman Hotel of today is a luxury hotel retaining many of its original features. Our Meetings & Event spaces combine a sense of occasion with all the flexibility and state of the art facilities that you would expect from one of Scotland’s most historic Hotels.

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Hotel Receptionistto join our fantastic venue.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role:

As Senior Hotel Receptionist, your role will include:

• Deliver warm, personalized, and discreet service to every guest, setting the tone for a luxury experience

• Handle all phone and in-person interactions with elegance, efficiency, and attention to detail

• Ensure seamless check-in and check-out processes that feel effortless and refined

• Maintain a pristine, inviting reception area that reflects a high standard of excellence

• Manage all correspondence and guest information with care, discretion, and precision

The Person:

The ideal candidate will have:

• Proven experience in front desk or guest-facing roles within a luxury or high-end environment

• Exceptional communication skills and meticulous attention to detail

• A naturally outgoing personality, service-first mindset and a passion for delivering personalized, five-star experiences

The Process:

If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.