Swim Club Manager

Watergate Bay Hotel; Tregurrian; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

40% off Swim Club treatments

Free surf lessons

Complimentary surfboard and wetsuit/wa

Wavehunters discounts

Accommodation discounts

40% off food on duty

Team social events

Employee assistance scheme

Job summary

Watergate Bay Hotel invites applications for a Swim Club Manager to lead our Swim Club team. The role requires a Level 3 qualification in Beauty or Spa Therapy and manages a 37.5-hour week within a hospitality setting.

You will oversee bookings, guest care, and service delivery across treatments, Cafe Bar, and team operations with a focus on excellence and wellbeing.

Qualifications

• NVQ Level 3 in Beauty Therapy or equivalent.
• Experience running a spa or wellness facility.
• Strong people-management and organisational skills.

Responsibilities

• Oversee day-to-day operation of the Swim Club and Ocean Lounge, ensuring spaces are welcoming, safe, clean and presented.
• Lead, motivate and develop the Swim Club team, including recruitment, training, rotas, performance management and wellbeing.
• Manage bookings, treatment schedules and the guest journey, ensuring high standards of care.
• Oversee Therapist and Café Bar teams, ensuring professional treatments and stock management.
• Deliver treatments and support Café Bar service when required.
• Maintain cleanliness, hygiene, health and safety standards, and equipment upkeep.
• Drive commercial performance through retail, treatments and Café Bar sales.

Skills

Spa management

Team leadership

Client service

Wellness

Education

NVQ Level 3 in Beauty Therapy

Job description

Swim Club Manager | Watergate Bay Hotel – Swim Club|Level 3 qualified (essential)

We’rehere to share the joy of Watergate Bay foreveryone, now and for the future.

That means doing everything we can to make sure our team,guests and planet stay happy through the moments we create and the impact wehave.

Our Swim Club brings this philosophy to life, offeringsustainably sourced, natural, and ethical products within an environment builton connection, creativity, and care.

Our Swim Club Manager role

We're looking for a Swim Club Manager with a Level 3qualification in Beauty or Spa Therapy to lead our Swim Club team.

At Watergate Bay Hotel, we create a welcoming, relaxed andprofessional environment where guests can unwind and recharge. Usingsustainably sourced, natural and ethical products, we pride ourselves ondelivering exceptional treatments and memorable experiences.

You’ll take ownership of the day-to-day operation of theSwim Club, leading and inspiring our talented Therapists and Café BarAssistants. We offer a wide range of beauty treatments, from manicuresto facials, with a maximum of 4 hours allocated for massage treatments per day. Supported by our Assistant Swim Club Manager, you'll ensureexceptional guest care, operational excellence and a positive, supportive teamculture.

This is a full-time position, working 37.5 hours per week,with a fantastic range of team benefits that reflect our work-life balance andactive relaxation ethos.

Whatyou’llbe responsible for

• Overseeing the day-to-day operation of the SwimClub and Ocean Lounge, ensuring spaces are welcoming, safe, clean andbeautifully presented.
• Leading, motivating and developing the Swim Clubteam, taking ownership of recruitment, training, rotas, performance managementand team wellbeing.
• Managing bookings, treatment schedules and theoverall guest journey, ensuring consistently exceptional service and highstandards of guest care.
• Overseeing the Therapist and Café Bar teams,ensuring professional treatments, excellent food and beverage service, andeffective stock management.
• Taking a hands-on approach to the operation,delivering treatments, hosting and supporting Café Bar service when required.
• Maintaining the highest standards ofcleanliness, hygiene, health and safety, while ensuring facilities andequipment are well maintained.
• Driving commercial performance through retail,treatment and Café Bar sales, monitoring costs and identifying opportunities togrow revenue, guest spend and profitability, while working closely with thewider hotel team.

You’ll also

• Handleguest feedback, enquiries and complaints with care and professionalism
• Ensurefull compliance with health and safety, hygiene and fire regulations,maintaining accurate records and a safe environment
• Shareand collate departmental feedback to support ongoing improvement andcommunication
• Helpfoster a positive, open and supportive team culture built on clarity andcontinuous improvement

Whatwe’relooking for

• Experience managing or running a spa, wellnessfacility, leisure club or similar guest-focused environment.
• Proven ability to lead, motivate and develop ateam, with strong people-management and organisational skills.
• Previous experience as a therapist, with a goodunderstanding of treatments, professional spa standards and the therapist guestexperience.
• A genuine passion for wellness, alongside theability to manage multiple areas of a busy operation.
• NVQ Level 3 in Beauty Therapy, or an equivalentqualification such as BTEC or ITEC Level 3.
• The ability to maintain professionalism,confidentiality and discretion at all times.

Even better if you have:

• Food and beverage experience within a hotel,restaurant, café or leisure environment.
• Additional qualifications in specialist orholistic therapies, such as hot stone massage, reflexology, pregnancy oroncology massage.
• Experience working across multipleguest-facing departments, ideally within a hospitality setting.

Why us?

Watergate Bay is a place for connection, for freedom, foreveryone. Every decision we make, every moment we create, is rooted in warmth,confidence, and care.

We champion practices that protect our environment, supportour people, andleave a positive mark for the future.Sustainabilityisn’tjust an ambition—it’sat the heart ofeverything we do.

What we can offer in return

• Arelaxed, professional place to work in a beautiful location – at one ofthe UK’s most striking beaches.
• Excellentcareer development opportunities within an expanding hospitality setting.
• Awelcoming team, eager to support and encourage each other.
• 40%off Swim Club treatments, plus free surf lessons and complimentarysurfboard and wetsuit hire through Wavehunters.
• Exclusiveaccommodation rates, with stays at Watergate Bay hotel and our sisterhotels from £30 per person, per night, plus special rates for friends andfamily.
• 40%off food and drink when dining off duty at Watergate Bay, alongside 50%off food and drink when on duty.
• Exclusivediscounts across a range of partner businesses, from coffee to beauty andlifestyle products.
• Teamsocial events throughout the year.
• Teamassistancescheme– a dedicated helpline for support & advice on topics from mentalhealth through to managing your finances.
  

Our commitment to our team is reflected in our exceptionalworking environment – one that promotes work-life balance, professionaldevelopment, and a positive culture where everyone is heard and supported,always.

Working at Watergate Bay Hotelisn’tjust a job —it’sachance to help create something that really matters. Now and for generations tocome.

Compensation: To be discussed