Spa Therapist

Wentworth Club Limited; Virginia Water; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Company Bonus Scheme

Company Pension Scheme with Standard |

Enhanced Company Sick Pay

Employee meals provided

Corporate Gym and Spa Membership

Birthday leave – 1-day paid time off

Employee engagement platform discounts

Job summary

Wentworth Club Limited is seeking a part-time Spa Therapist to deliver Treatments to the highest standard within the Wentworth Spa. You will perform treatments, manage consultations, and maintain pristine treatment rooms, while fostering a calm, luxurious environment for members and guests.

NVQ Level 3 Beauty Therapy is required; additional qualifications such as Reflexology and gel nails are desirable. Benefits include staff schemes and gym membership.

Qualifications

• Minimum NVQ level 3 Beauty Therapy qualification or equivalent essential.
• Reflexology qualification, gel nail certification, intimate waxing and other holistic therapy certificates are desirable.
• Training in the latest beauty therapy trends and techniques is an asset

Responsibilities

• Ensure the highest standard of customer service in line with our service standards.
• Take every member and guest through the full customer journey as though it is their first visit to the spa.
• Organise and plan your treatment day in advance to keep to timetable and ensure a seamless service is delivered.
• Perform treatments to the protocols set out by the Spa internal and external training programmes or as directed by the Spa Manager.
• Take care of the ‘finer details’ and follow the Spa best practises and guidance from the operating manual.
• Carry out thorough consultations with members and guests to understand and perform all treatments bespoke to the client’s needs.
• Update and complete consultation cards for each treatment and return these to the Reception team to ensure an up-to-date record of treatments provided is maintained on our member database.
• Maintain full working knowledge of all products and services provided by Wentworth Club at all times, sharing this knowledge with our members to support their lifelong health and wellbeing.
• Recommending and promoting further treatments and appropriate homecare products to enhance each member’s health and wellbeing.
• Maintaining your working area and products clean and tidy at all times.
• Ensuring all standards are met and maintained through completion of check lists.
• Utilising down time to uphold the Spa environment to the standards expected by cleaning products and equipment, along with carrying out any other tasks as directed by the Spa Manager or Spa Therapist Team Leader.
• Providing assistance to the Spa Therapist Team Leader as and when required to ensure all treatments are coordinated and completed in line with the company standards.
• Ensuring that treatment protocols are followed and product usage is inline with training to help maintain good cost of sales and reduce wastage.
• Assist with ordering by informing Head therapist of any product shortages, and keeping dispensary clean and tidy at all times.
• Ensuring the spa atmosphere, and physical environment, provides a haven of tranquillity and evokes an atmosphere of relaxation and calm.
• Attending all staff meetings and training sessions required of your role.
• Adapting and demonstrating flexibility to meet member, guest and business needs.
• Promoting the Spa’s health and wellness ethos by keeping yourself fit, healthy and well presented at all times in line with company standards.
• Ensuring a duty of care to protect the health and safety of you as an individual, your fellow colleagues and all members and guests using the Spa facilities, products and services.
• Maintaining member and guest confidentiality and privacy at all times.

Skills

Spa standards

Interpersonal skills

Presentation

Luxury brands

Education

Beauty Therapy NVQ3

Job description

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

As Spa Therapist you are responsible for performing treatments to the highest standard. You are required to ensure that the standards of operating within the treatment rooms are upheld to the highest quality at all times.
You are encouraged to embrace a healthy lifestyle and be open to developing yourself on all levels. You will be required to build and maintain a strong positive team spirit between yourself and all other team members.

Part-time - 24 hours per week

• Ensuring the highest standard of customer service is upheld at all times in line with our service standards.
• Taking every member and guest through the full customer journey as though it is their first visit to the spa.
• Organising and planning your treatment day in advance to keep to timetable and ensure a seamless service is delivered.
• Performing treatments to the protocols set out by the Spa internal and external training programmes or as directed by the Spa Manager.
• Taking care of the ‘finer details’ and following the Spa best practises and guidance from the operating manual.
• Carrying out thorough consultations with members and guests to understand and perform all treatments bespoke to the client’s needs.
• Updating and completing consultation cards for each treatment and returning these to the Reception team to ensure an up-to-date record of treatments provided is maintained on our member database.
• Maintaining full working knowledge of all products and services provided by Wentworth Club at all times, sharing this knowledge with our members to support their lifelong health and wellbeing.• Recommending and promoting further treatments and appropriate homecare products to enhance each member’s health and wellbeing.
• Maintaining your working area and products clean and tidy at all times.
• Ensuring all standards are met and maintained through completion of check lists.
• Utilising down time to uphold the Spa environment to the standards expected by cleaning products and equipment, along with carrying out any other tasks as directed by the Spa Manager or Spa Therapist Team Leader.
• Providing assistance to the Spa Therapist Team Leader as and when required to ensure all treatments are coordinated and completed in line with the company standards.
• Ensuring that treatment protocols are followed and product usage is inline with training to help maintain good cost of sales and reduce wastage.
• Assist with ordering by informing Head therapist of any product shortages, and keeping dispensary clean and tidy at all times.
• Ensuring the spa atmosphere, and physical environment, provides a haven of tranquillity and evokes an atmosphere of relaxation and calm.
• Attending all staff meetings and training sessions required of your role.
• Adapting and demonstrating flexibility to meet member, guest and business needs.
• Promoting the Spa’s health and wellness ethos by keeping yourself fit, healthy and well presented at all times in line with company standards.
• Ensuring a duty of care to protect the health and safety of you as an individual, your fellow colleagues and all members and guests using the Spa facilities, products and services.
• Maintaining member and guest confidentiality and privacy at all times.

Key Knowledge, Skills & Experience

• Extensive knowledge of 5* spa industry standards and best practices for beauty therapy treatments, including face, body and nails.
• Strong interpersonal skills and ability to develop member relationships to be able to deliver a personalised and bespoke service
• High standards of presentation for not only yourself but the treatment rooms and surrounding areas of the spa
• Experience working with luxury spa brands such as Natura Bisse, 111 Skin, Oskia

Qualifications

• Minimum NVQ level 3 Beauty Therapy qualification or equivalent essential.
• Reflexology qualification, gel nail certification, intimate waxing and other holistic therapy certificates are desirable.
• Training in the latest beauty therapy trends and techniques is an asset

• Company Bonus Scheme
• Company Pension Scheme with Standard Life
• Enhanced Company Sick Pay, Maternity and Paternity
• Employee meals provided
• Corporate Gym and Spa Membership at the Berystede Hotel
• Birthday leave – 1-day paid time off
• Our exclusive Employee Engagement platform offers discounts at over 800 retailers, well-being centre, and much more. Comprehensive online courses and apprenticeships available