Swim Club Manager

Watergate Bay Hotel; Newquay; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

40% off Swim Club treatments

Free surf lessons

Surfboard and wetsuit hire throughWave

Exclusive accommodation rates

40% off food and drink on/off duty

Exclusive discounts across partner wefl

Team social events

Team assistance helpline

Job summary

Watergate Bay Hotel is seeking a Swim Club Manager to lead the Swim Club and Ocean Lounge, delivering exceptional guest care and a seamless guest journey. You will manage the team of Therapists and Café Bar Assistants, coordinate treatments, bookings and schedules, and drive revenue through retail and services.

The role requires a Level 3 qualification in Beauty Therapy and proven spa/health club leadership experience, with a focus on hospitality standards and a supportive team culture in a

Qualifications

• NVQ Level 3 in Beauty Therapy is essential.
• Experience managing or running a spa, wellness facility, leisure club or similar guest-focused environment.
• Familiar with hospitality standards and guest care in a hotel setting.

Responsibilities

• Oversee day-to-day operation of Swim Club and Ocean Lounge, ensuring spaces are welcoming, safe, clean and well presented.
• Lead, motivate and develop the Swim Club team: recruitment, training, rotas, performance, wellbeing.
• Manage bookings, treatment schedules and guest journey to ensure high standards of service.
• Oversee Therapist and Café Bar teams, ensuring professional treatments and F&B service, stock management.
• Hands-on approach: deliver treatments and support Café Bar when required.
• Maintain high standards of cleanliness, hygiene, health and safety; ensure facilities and equipment are maintained.
• Drive commercial performance through retail, treatments and Café Bar sales, monitoring costs and profitability.

Skills

Spa management

People management

Customer service

Wellness knowledge

Treatments knowledge

Education

NVQ Level 3 in Beauty Therapy

BTEC or ITEC Level 3 equivalent

Job description

Swim Club Manager | Watergate Bay Hotel – Swim Club | Level 3 qualified (essential)

We’re here to share the joy of Watergate Bay for everyone, now and for the future.

That means doing everything we can to make sure our team, guests and planet stay happy through the moments we create and the impact we have.

Our Swim Club brings this philosophy to life, offering sustainably sourced, natural, and ethical products within an environment built on connection, creativity, and care.

Our Swim Club Manager role

We're looking for a Swim Club Manager with a Level 3 qualification in Beauty or Spa Therapy to lead our Swim Club team.

At Watergate Bay Hotel, we create a welcoming, relaxed and professional environment where guests can unwind and recharge. Using sustainably sourced, natural and ethical products, we pride ourselves on delivering exceptional treatments and memorable experiences.

You’ll take ownership of the day-to-day operation of the Swim Club, leading and inspiring our talented Therapists and Café Bar Assistants. We offer a wide range of beauty treatments, from manicures to facials, with a maximum of 4 hours allocated for massage treatments per day. Supported by our Assistant Swim Club Manager, you’ll ensure exceptional guest care, operational excellence and a positive, supportive team culture.

This is a full-time position, working 37.5 hours per week, with a fantastic range of team benefits that reflect our work-life balance and active relaxation ethos.

What you’ll be responsible for

• Overseeing the day-to-day operation of the Swim Club and Ocean Lounge, ensuring spaces are welcoming, safe, clean and beautifully presented.
• Leading, motivating and developing the Swim Club team, taking ownership of recruitment, training, rotas, performance management and team wellbeing.
• Managing bookings, treatment schedules and the overall guest journey, ensuring consistently exceptional service and high standards of guest care.
• Overseeing the Therapist and Café Bar teams, ensuring professional treatments, excellent food and beverage service, and effective stock management.
• Taking a hands‑on approach to the operation, delivering treatments, hosting and supporting Café Bar service when required.
• Maintaining the highest standards of cleanliness, hygiene, health and safety, while ensuring facilities and equipment are well maintained.
• Driving commercial performance through retail, treatment and Café Bar sales, monitoring costs and identifying opportunities to grow revenue, guest spend and profitability, while working closely with the wider hotel team.

You’ll also

• Handle guest feedback, enquiries and complaints with care and professionalism.
• Ensure full compliance with health and safety, hygiene and fire regulations, maintaining accurate records and a safe environment.
• Share and collate departmental feedback to support ongoing improvement and communication.
• Help foster a positive, open and supportive team culture built on clarity and continuous improvement.

What we’re looking for

• Experience managing or running a spa, wellness facility, leisure club or similar guest-focused environment.
• Proven ability to lead, motivate and develop a team, with strong people‑management and organisational skills.
• Previous experience as a therapist, with a good understanding of treatments, professional spa standards and the therapist guest experience.
• A genuine passion for wellness, alongside the ability to manage multiple areas of a busy operation.
• NVQ Level 3 in Beauty Therapy, or an equivalent qualification such as BTEC or ITEC Level 3.
• The ability to maintain professionalism, confidentiality and discretion at all times.

Even better if you have:

• Food and beverage experience within a hotel, restaurant, café or leisure environment.
• Additional qualifications in specialist or holistic therapies, such as hot stone massage, reflexology, pregnancy or oncology massage.
• Experience working across multiple guest‑facing departments, ideally within a hospitality setting.

Why us?

Watergate Bay is a place for connection, for freedom, for everyone. Every decision we make, every moment we create, is rooted in warmth, confidence, and care.

We champion practices that protect our environment, support our people, and leave a positive mark for the future. Sustainability isn’t just an ambition—it’s at the heart of everything we do.

What we can offer in return

• A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches.
• Excellent career development opportunities within an expanding hospitality setting.
• A welcoming team, eager to support and encourage each other.
• 40% off Swim Club treatments, plus free surf lessons and complimentary surfboard and wetsuit hire through Wavehunters.
• Exclusive accommodation rates, with stays at Watergate Bay hotel and our sister hotels from £30 per person, per night, plus special rates for friends and family.
• 40% off food and drink when dining off duty at Watergate Bay, alongside 50% off food and drink when on duty.
• Exclusive discounts across a range of partner businesses, from coffee to beauty and lifestyle products.
• Team social events throughout the year.
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.

Our commitment to our team is reflected in our exceptional working environment – one that promotes work-life balance, professional development, and a positive culture where everyone is heard and supported, always.

Working at Watergate Bay Hotel isn’t just a job — it’s a chance to help create something that really matters. Now and for generations to come.