Swedish Speaking Operations Coordinator

International SOS; Greater London; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Private healthcare

Dental cover

Pension scheme

Life insurance

Paid volunteering day

22 days holiday

Job summary

International SOS in London seeks a Swedish-speaking Operations Coordinator to join the Croydon team. You will be the vital link between members and our global doctors, nurses and security professionals, ensuring the highest standard of care.

Salary £29,000, location Croydon, hours 8:00–16:30, Monday to Friday, with a clear progression path. Join a Top EmployerUK recognised workplace with comprehensive benefits and the chance to impact lives globally.

Qualifications

• Fluency in Swedish and excellent English, written and spoken.
• Experience in customer service and contact centre roles is a plus.
• Strong organisational and critical thinking skills.
• Experience with Microsoft Office; data protection awareness.
• Education to A-Level or higher; interest in healthcare or security preferred.

Responsibilities

• Support members with healthcare and security queries.
• Coordinate medical appointments and manage policy claims.
• Communicate logistics worldwide with the global network.
• Collaborate with a multidisciplinary team in a fast-paced environment.

Skills

Swedish fluency

English fluency

Customer service

Organisational skills

Critical thinking

Education

A-Level or higher

Tools

Microsoft Office

Job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

Are you empathetic and driven to help others? Do you want a role where your people skills make a real difference?

We’re looking for a Swedish speaking Operations Coordinator to join our London team. In this role, you’ll be the vital link between our members and our global network of doctors, nurses, and security professionals—ensuring they receive the highest standard of care.

We’re inviting passionate individuals to join our London team and be part of something truly global.

• Salary: £29,000 per annum
• Location: Croydon
• Working hours are Monday to Friday between the hours of 8 – 4.30pm

Responsibilities

• Support members with healthcare and security queries.
• Coordinate medical appointments, authorise treatments, and manage policy claims.
• Assess situations and communicate logistics worldwide.
• Collaborate with a multidisciplinary team in a fast-paced environment.

About The Role

• Global Impact: Your work will directly help people in times of need, across borders and cultures.
• Career Growth: We offer a clear progression opportunities, and access to world-class training.
• Award-Winning Workplace: Recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2026.
• Comprehensive Benefits: Private healthcare, dental cover, pension scheme, life insurance, paid volunteering day, 22 days holiday.
• Supportive Culture: Join a diverse, collaborative team where expertise and innovation thrive.

Requirements

• Strong organisational and critical thinking skills.
• A natural, empathetic approach and passion for helping people.
• Fluency in Swedish plus excellent English, both written and spoken
• Fluency in other Nordic languages such as Danish, Norwegian, or Finnish a great advantage.
• Customer service experience (contact centre or similar) is a plus.
• Confidence with Microsoft Office and an appreciation for data protection.
• Education to A-Level or Degree level, with interest in healthcare, world politics, or international security preferred.

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2026.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages