Swedish-Speaking Customer Success & Onboarding (Remote UK)

Yolk Recruitment; Cardiff; A distancia; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Giving Day

Pension 5%

Medicash healthcare

Cycle to Work

LinkedIn Learning access

Enhanced parental leave

Life assurance

Learning portal

Annual training

Descripción de la vacante

Yolk Recruitment is hiring a Swedish-speaking Customer Support Representative for a fully remote UK-based role. You will manage contractor accounts, assist with onboarding and registrations, and guide customers through compliance and renewals.

Ideal candidates will be bilingual English/Swedish with at least 2 years in customer support and 1 year in a contact centre/JQ, plus 1 year of remote work experience. Expect KPI-driven targets in a fast-paced environment.

Formación

• Fluent in English and Swedish (read, write and speak).
• Based in the UK.
• At least 2 years' experience in customer support.
• At least 1 year's experience in a contact centre.
• At least 1 year's work-from-home experience.
• Proficient with Microsoft 365 (Excel, Outlook, OneDrive and SharePoint).
• Strong written and verbal communication.
• Experience juggling multiple enquiries and priorities.
• Proactive with ownership of customer queries.
• Able to work toward KPIs in a fast-paced, process-driven environment.

Responsabilidades

• Handle incoming and outgoing customer enquiries via telephone, email and live chat.
• Support new contractors with account registration, onboarding and platform activation.
• Guide customers through compliance requirements and onboarding milestones.
• Manage an assigned portfolio of contractor accounts, building relationships and maintaining customer satisfaction.
• Contact existing customers regarding subscription renewals and encourage continued use of the platform.
• Identify opportunities to support customer retention and new business onboarding.
• Investigate and resolve customer queries, escalating more complex issues where necessary.
• Maintain accurate customer records, update account information and complete administrative tasks.
• Monitor customer engagement, onboarding progress and renewal activity against KPIs.
• Work closely with colleagues and management to improve the customer experience.

Conocimientos

Bilingual English/Swedish

UK residents only

Customer support experience

Contact centre experience

Work-from-home experience

MS 365 proficiency

Written and verbal communication

multitasking

Ownership of queries

KPI-driven

Herramientas

Microsoft 365

Descripción del empleo

Yolk Recruitment is hiring a Swedish-speaking Customer Support Representative for a fully remote UK-based role. You will manage contractor accounts, assist with onboarding and registrations, and guide customers through compliance and renewals.

Ideal candidates will be bilingual English/Swedish with at least 2 years in customer support and 1 year in a contact centre/JQ, plus 1 year of remote work experience. Expect KPI-driven targets in a fast-paced environment.