Customer Service Administrator - Swedish Speaking

Yolk Recruitment; Cardiff; A distancia; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Giving Day

Pension 5%

Medicash healthcare

Cycle to Work

LinkedIn Learning access

Enhanced parental leave

Life assurance

Learning portal

Annual training

Descripción de la vacante

Yolk Recruitment is hiring a Swedish-speaking Customer Support Representative for a fully remote UK-based role. You will manage contractor accounts, assist with onboarding and registrations, and guide customers through compliance and renewals.

Ideal candidates will be bilingual English/Swedish with at least 2 years in customer support and 1 year in a contact centre/JQ, plus 1 year of remote work experience. Expect KPI-driven targets in a fast-paced environment.

Formación

• Fluent in English and Swedish (read, write and speak).
• Based in the UK.
• At least 2 years' experience in customer support.
• At least 1 year's experience in a contact centre.
• At least 1 year's work-from-home experience.
• Proficient with Microsoft 365 (Excel, Outlook, OneDrive and SharePoint).
• Strong written and verbal communication.
• Experience juggling multiple enquiries and priorities.
• Proactive with ownership of customer queries.
• Able to work toward KPIs in a fast-paced, process-driven environment.

Responsabilidades

• Handle incoming and outgoing customer enquiries via telephone, email and live chat.
• Support new contractors with account registration, onboarding and platform activation.
• Guide customers through compliance requirements and onboarding milestones.
• Manage an assigned portfolio of contractor accounts, building relationships and maintaining customer satisfaction.
• Contact existing customers regarding subscription renewals and encourage continued use of the platform.
• Identify opportunities to support customer retention and new business onboarding.
• Investigate and resolve customer queries, escalating more complex issues where necessary.
• Maintain accurate customer records, update account information and complete administrative tasks.
• Monitor customer engagement, onboarding progress and renewal activity against KPIs.
• Work closely with colleagues and management to improve the customer experience.

Conocimientos

Bilingual English/Swedish

UK residents only

Customer support experience

Contact centre experience

Work-from-home experience

MS 365 proficiency

Written and verbal communication

multitasking

Ownership of queries

KPI-driven

Herramientas

Microsoft 365

Descripción del empleo

Swedish Speaking Customer Support Representative

Fully Remote (UK-Based Applicants Only) | Competitive Salary

We are currently recruiting for a Swedish Speaking Customer Support Representative to join an established international business on a fully remote basis.

Please note: Applicants must be currently based in the UK. Although the role is fully remote, applications from outside the UK cannot be considered.

This is a varied customer-facing position combining customer service, account management, onboarding, renewals and sales support. You will manage a portfolio of contractor accounts, acting as their main point of contact and helping them register on the platform, maintain compliance and renew their subscriptions.

The role would suit someone with previous customer service or contact centre experience who is confident communicating with customers in both English and Swedish.

Key Responsibilities

• Handle incoming and outgoing customer enquiries via telephone, email and live chat.

• Support new contractors with account registration, onboarding and platform activation.

• Guide customers through compliance requirements and ensure onboarding milestones are completed.

• Manage an assigned portfolio of contractor accounts, building relationships and maintaining customer satisfaction.

• Contact existing customers regarding subscription renewals and encourage continued use of the platform.

• Identify opportunities to support customer retention and new business onboarding.

• Investigate and resolve customer queries, escalating more complex issues where necessary.

• Maintain accurate customer records, update account information and complete administrative tasks.

• Monitor customer engagement, onboarding progress and renewal activity against agreed KPIs.

• Work closely with colleagues and management to improve the customer experience.

What We're Looking For

• Fluent in both English and Swedish, with the ability to read, write and speak both languages confidently.

• Must be based in the UK.

• At least 2 years' experience in customer support or customer service.

• At least 1 year's experience working within a contact centre environment.

• A minimum of 1 year's work-from-home experience.

• Confident using Microsoft 365, including Excel, Outlook, OneDrive and SharePoint.

• Strong written and verbal communication skills.

• Experience managing multiple customer enquiries and priorities simultaneously.

• A proactive approach to problem-solving, with the ability to take ownership of customer queries.

• Comfortable working towards KPIs and within a fast-paced, process-driven environment.

Salary & Benefits

• Up to £30,000

• Fully remote working within the UK.

• 25 days' annual leave, plus an additional paid Giving Day each year.

• Annual leave increases with length of service, with the option to purchase additional days.

• 5% employer pension contribution.

• Healthcare scheme through Medicash.

• Cycle to Work scheme.

• Access to an online employee benefits portal.

• Enhanced parental leave.

• Life assurance worth three times your base salary.

• LinkedIn Learning licence to support ongoing training, upskilling and career development.