Customer Service Administrator - Norwegian Speaking

Yolk Recruitment; Cardiff; A distancia; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Giving Day

5% employer pension contribution

Medicash healthcare

Cycle to Work

LinkedIn Learning licence

Life assurance

Employee benefits portal

Descripción de la vacante

Yolk Recruitment is seeking a Norwegian-speaking Customer Support Representative to join our international team on a fully remote basis for UK-based applicants. You will manage contractor accounts, assist with onboarding and renewals, and ensure compliance while delivering high-quality customer service.

Fluency in English and Norwegian is essential, with at least 2 years in customer support and 1 year in a contact centre, plus 1 year of home-based work experience.

Formación

• Fluent in English and Norwegian (reading, writing and speaking).
• Based in the UK.
• At least 2 years' experience in customer support or customer service.
• At least 1 year in a contact centre environment.
• Minimum 1 year of work-from-home experience.

Responsabilidades

• Handle enquiries via telephone, email and live chat.
• Assist contractors with account registration and onboarding.
• Guide customers through compliance requirements and onboarding milestones.
• Manage a portfolio of contractor accounts and maintain relationships.

Conocimientos

Bilingual English/Norwegian

Customer service experience

Remote/work-from-home experience

Strong written and verbal skills

Herramientas

Microsoft 365

Descripción del empleo

Norwegian Speaking Customer Support Representative

Fully Remote (UK-Based Applicants Only) | Competitive Salary

We are currently recruiting for a Norwegian Speaking Customer Support Representative to join an established international business on a fully remote basis.

This is a varied customer-facing position combining customer service, account management, onboarding, renewals and sales support. You will manage a portfolio of contractor accounts, acting as their main point of contact and helping them register on the platform, maintain compliance and renew their subscriptions.

Applicants must be based in the UK and fluent in both English and Norwegian, including speaking, reading and writing.

Key Responsibilities

• Handle incoming and outgoing customer enquiries via telephone, email and live chat.
• Support new contractors with account registration, onboarding and platform activation.
• Guide customers through compliance requirements and ensure onboarding milestones are completed.
• Manage an assigned portfolio of contractor accounts, building relationships and maintaining customer satisfaction.
• Contact existing customers regarding subscription renewals and encourage continued use of the platform.
• Identify opportunities to support customer retention and new business onboarding.
• Investigate and resolve customer queries, escalating more complex issues where necessary.
• Maintain accurate customer records, update account information and complete administrative tasks.
• Monitor customer engagement, onboarding progress and renewal activity against agreed KPIs.
• Work closely with colleagues and management to improve the customer experience.

What We're Looking For

• Fluent in both English and Norwegian, with the ability to read, write and speak both languages confidently.
• Must be based in the UK.
• At least 2 years' experience in customer support or customer service.
• At least 1 year's experience working within a contact centre environment.
• A minimum of 1 year's work-from-home experience.
• Confident using Microsoft 365, including Excel, Outlook, OneDrive and SharePoint.
• Strong written and verbal communication skills.
• Experience managing multiple customer enquiries and priorities simultaneously.
• A proactive approach to problem-solving, with the ability to take ownership of customer queries.
• Comfortable working towards KPIs and within a fast-paced, process-driven environment.

Salary & Benefits

• Up to £30,000 starting salary
• Fully remote working within the UK.
• 25 days' annual leave, plus an additional paid Giving Day each year.
• Annual leave increases with length of service, with the option to purchase additional days.
• 5% employer pension contribution.
• Healthcare scheme through Medicash.
• Cycle to Work scheme.
• Access to an online employee benefits portal.
• Enhanced parental leave.
• Life assurance worth three times your base salary.
• LinkedIn Learning licence to support ongoing training, upskilling and career development.

Interested?

If you are based in the UK, fluent in English and Norwegian, and have previous customer support or contact centre experience, we would like to hear from you.