Swedish-Speaking Customer Service Agent – Hybrid Role

MICHELIN Connected Fleet; Aberford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading mobility technology firm is seeking a Customer Service Agent fluent in Swedish and English to join their team in Aberford. This critical role involves minimizing customer issues through troubleshooting and providing excellent support. The ideal candidate will have 2+ years in customer service, excellent communication skills, and a collaborative mindset. The firm emphasizes a work-life balance, offering flexible working arrangements within a supportive team environment.

Qualifications

• Minimum of 2 years’ experience in a Customer Service environment.
• Experience dealing with diverse and complex customer requirements.
• Ability to work outside of normal hours if required.

Responsibilities

• Minimize in-life issues by identifying faults.
• Provide technical fixes and support for customers.
• Document all procedures and methodologies.
• Regularly update customers on reported issues.

Skills

Fluency in English

Fluency in Swedish

Strong communication skills

Attention to detail

Logical thinking

Job description

A leading mobility technology firm is seeking a Customer Service Agent fluent in Swedish and English to join their team in Aberford. This critical role involves minimizing customer issues through troubleshooting and providing excellent support. The ideal candidate will have 2+ years in customer service, excellent communication skills, and a collaborative mindset. The firm emphasizes a work-life balance, offering flexible working arrangements within a supportive team environment.