Customer Service Representative (Swedish Speaking)

Sammons Group; Aldershot; On-site; GBP 27,000 - 36,000; Full time

Job summary

Sammons Group in Aldershot is seeking a fluent Swedish-speaking Customer Services Representative to join a busy team, combining customer support, order processing, administration and sales.

You will build strong relationships with customers, handle enquiries by phone and email, advise on product suitability and help secure additional orders.

This permanent role starts January 2027, with a salary of £26,500–£35,800 per annum.

Qualifications

• Fluency in Swedish with written and spoken proficiency.
• Experience in a customer-facing role.
• Excellent communication and relationship-building skills.
• Strong administrative skills with accuracy when processing orders.
• Good IT skills, including Microsoft Office; SAP advantageous.
• Ability to manage competing priorities and meet deadlines.
• Proactive approach to problem-solving and delivering excellent customer service.

Responsibilities

• Act as a first point of contact for customer enquiries, providing professional and helpful support.
• Communicate confidently with Swedish-speaking customers, handling enquiries by telephone and email.
• Process standard and bespoke orders accurately, ensuring customer requirements are met.
• Advise customers on product suitability and offer alternatives where items are unavailable.
• Build and maintain strong relationships with customers, sales representatives and internal teams.
• Handle account queries and customer complaints professionally, ensuring issues are resolved promptly.
• Identify opportunities to upsell products and secure additional orders.
• Monitor open orders, coordinate deliveries and maintain accurate customer records.

Skills

Swedish fluency

Customer facing

Communication

Administration

MS Office

SAP knowledge

Prioritization

Problem solving

Tools

SAP

Microsoft Office

Job description

Customer Service Representative (Swedish Speaking)

• Job Title: Customer Service Representative (Swedish Speaking)


• Contract Type: Permanent


• Location: Aldershot, Hampshire


• Reference: V-138782


• Contact Phone: [phone]


• Job Published: 27/10/2026 15:37

Job Description

Are you a fluent Swedish speaker with a passion for customer service and a talent for building relationships? We’re looking for a Swedish-Speaking Customer Services Representative to join a busy team in Aldershot, combining customer support, order processing, administration and sales.
This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, working with customers and delivering a consistently high standard of service.

• Location: Aldershot


• Start date: January 2027


• A varied role combining customer service, administration and sales.


• The opportunity to develop product knowledge and build strong customer relationships.

• Salary: £26,500 – £35,800 per annum


• Location: Aldershot


• Start date: January 2027


• A varied role combining customer service, administration and sales.


• The opportunity to develop product knowledge and build strong customer relationships.

Key Responsibilities

• Act as a first point of contact for customer enquiries, providing professional and helpful support.


• Communicate confidently with Swedish-speaking customers, handling enquiries by telephone and email.


• Process standard and bespoke orders accurately, ensuring customer requirements are met.


• Advise customers on product suitability and offer alternatives where items are unavailable.


• Build and maintain strong relationships with customers, sales representatives and internal teams.


• Handle account queries and customer complaints professionally, ensuring issues are resolved promptly.


• Identify opportunities to upsell products and secure additional orders.


• Monitor open orders, coordinate deliveries and maintain accurate customer records.

Skills, Experience, and Training Requirements

• Fluency in Swedish, with the ability to communicate confidently with customers both verbally and in writing.


• Experience in a customer-facing role, ideally within customer service, sales or telesales.


• Excellent communication and relationship-building skills.


• Strong administrative skills, accuracy and attention to detail when processing orders.


• Good IT skills, including Microsoft Office; experience using SAP would be advantageous.


• The ability to manage competing priorities, meet deadlines and remain calm under pressure.


• A proactive approach to problem-solving and delivering excellent customer service.

Our Ideal Candidate

• A fluent Swedish speaker who enjoys communicating with customers and building lasting relationships.


• A confident and professional communicator with a customer-first attitude.


• A commercially minded individual who can recognise sales opportunities and recommend suitable products.


• An organised, detail-oriented team player who takes pride in delivering a high standard of service.


• Someone available to commence employment in January 2027.