Swedish-Speaking Complaint Intake Analyst

Carbon 60, Inc.; Thatcham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Carbon 60, Inc. is seeking a detail-oriented Complaint Intake Analyst I to support QA operations for a leading pharmaceutical company in Maidenhead.

You will manage the initial intake and triage of customer complaints across channels, ensuring accurate data collection and efficient processing in line with procedures. The role requires fluency in English and Swedish, with prior call centre experience in healthcare or related industries preferred.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• 1–2 years in customer service or call centre, preferably in healthcare/pharma.
• Fluency in English and Swedish is essential.
• Strong attention to detail with the ability to analyse information and think critically.
• Excellent verbal and written communication with a customer-centric approach.

Responsibilities

• Manage intake of customer complaints via phone, email, and systems.
• Review submissions, identify missing information, and obtain details from customers.
• Perform initial classification and coding of complaints using guidelines.
• Coordinate complaint sample logistics and support investigations and resolutions.
• Collaborate with internal stakeholders on cases with adverse events and escalation.
• Process customer replacement, credit, or warranty claims and coordinate communications.

Skills

Attention to detail

Analytical thinking

Independent worker

Customer service experience

Education

High school diploma

Associate degree or college education preferred

Job description

Carbon 60, Inc. is seeking a detail-oriented Complaint Intake Analyst I to support QA operations for a leading pharmaceutical company in Maidenhead.

You will manage the initial intake and triage of customer complaints across channels, ensuring accurate data collection and efficient processing in line with procedures. The role requires fluency in English and Swedish, with prior call centre experience in healthcare or related industries preferred.