Swedish Speaking Customer Advisor

South West Recruitment Ltd; Greater London; On-site; GBP 25,000 - 31,000; Full time

Job summary

South West Recruitment Ltd in London is seeking a Swedish-speaking Customer Care Advisor to join a multilingual team at Canary Wharf. You will be the first point of contact for Swedish-speaking consumers, handling product enquiries and complaints across multiple channels.

The role requires fluent Swedish and English, excellent communication, and the ability to work independently and with a team. The position offers a full-time, Monday–Friday schedule, with training provided and opportunities for

Qualifications

• Fluent Swedish - written and spoken
• Excellent written and spoken English
• Strong communication and interpersonal skills
• Empathetic approach when dealing with consumers
• Good IT and typing skills (MS Office/Google Workspace)
• Ability to work independently and in a team
• Flexible with working hours
• Experience in customer service or customer care is advantageous
• Experience with CRM systems like Salesforce is useful

Responsibilities

• Respond to consumer enquiries and complaints in Swedish.
• Provide friendly, professional and empathetic service.
• Take ownership of each enquiry through to resolution.
• Record customer information accurately and maintain data quality.
• Follow established procedures and quality processes.
• Coverage may include evenings or weekends when required by business needs.

Skills

Fluent Swedish

English proficiency

Strong communication

Empathy

IT skills

Teamwork

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Swedish-Speaking Customer Care Advisor

Location: Canary Wharf, London

Job Type: Full Time

Hours: Monday to Friday, 8.00am-4.30pm.

Salary: £28,000 per annum

Language Requirement: Fluent Swedish and English

We are recruiting a Swedish-Speaking Customer Care Advisor to join an established multilingual customer service team based in Canary Wharf, supporting consumers of a major international food and nutrition brand.

This is a customer-focused role where you will act as the first point of contact for Swedish-speaking consumers, handling product enquiries and complaints across a range of communication channels.

The Role

Working alongside experienced customer care, quality and product specialists, your responsibilities will include:

• Responding to consumer enquiries and complaints in Swedish.
• Providing a friendly, professional and empathetic service.
• Taking ownership of each enquiry through to resolution.
• Providing information relating to food and nutrition products.
• Accurately recording customer information and maintaining high data-quality standards.
• Working to agreed customer satisfaction, productivity and call-quality targets.
• Following established procedures and quality processes.

The Ideal Candidate

You will need:

• Fluent Swedish - written and spoken.
• Excellent written and spoken English.
• Strong communication and interpersonal skills.
• A caring and empathetic approach when dealing with consumers.
• Good IT and typing skills, including Microsoft Office or Google Workspace.
• The ability to work independently and as part of a team.
• Flexibility regarding working hours.

Previous customer service or customer care experience would be advantageous, particularly within food, nutrition or consumer products. Experience using CRM systems such as Salesforce would also be useful.

Contracted operational coverage can extend between 8.00am and 8.00pm, Monday to Sunday, so flexibility to cover occasional evenings or weekends may be required according to business needs.

Training & Development

Full training will be provided, including systems, customer care procedures, product knowledge, data protection and ongoing soft-skills training.

The company actively encourages development and progression, with opportunities to take on additional responsibilities and progress into more senior positions over time.

Disclaimer

South West Recruitment Ltd is a data controller for the purposes of data protection legislation. Authorised members of our staff have access to this information and act as data processors.

We ask you to share information with us so that we can provide you with work-finding and related services. Unless we are allowed to do so by law, we will not give your information to anyone without your consent.

We have a full Data Protection Policy and Privacy Notice that tells you what you can expect from us and how we will protect your rights. The privacy notice tells you what information we collect, how we use it, how long we keep it, and who we share it with.

It also tells you about your rights as an individual with regards to the processing of your personal information, so we recommend that you take the time to read this document.

If you have any questions or want to exercise any of your data protection rights, please contact: Alan Hoey, South West Recruitment Ltd of 1 Holdenhurst Road, Bournemouth, Dorset BH8 8EH.