SW Support Specialist

NCR Atleos; Dundee; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

NCR Atleos is seeking a Software Support Specialist for a hybrid role in Dundee. You will be part of Level 2/3 support teams, handling moderately complex software issues, guiding customers on best practices, and assisting with configuration and optimization.

The role emphasizes strong problem-solving, detailed analysis, and clear communication with global customers and engineering teams. Training and mentorship are provided as you grow with the company.

Qualifications

• Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.
• A process-oriented mindset with a strong attention to detail.
• Strong analytical and problem-solving skills.

Responsibilities

• Investigate and resolve moderately complex software issues.
• Identify, confirm, and document product bugs.
• Reproduce customer-reported issues in test environments.
• Advise customers on product usage and best practices.
• Assist with software configuration and optimization.
• Collaborate with cross-functional teams to drive issue resolution.
• Follow and contribute to structured support processes and documentation to ensure consistent, high-quality service delivery.

Education

Bachelor's degree in a computer/science-related field

Tools

ATM Client Software

Client/Server technologies

Microsoft Windows technologies

Job description

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Role: Software Support SpecialistLocation: Dundee (Hybrid)Grade: 9Position Summary & Key Areas of Responsibility:As a Software Support Analyst, you’ll be part of our Level 2 or Level 3 support teams, working closely with global customers, internal engineering teams, and fellow support specialists.Your responsibilities will include:Investigating and resolving moderately complex software issues.Identifying, confirming, and documenting product bugs.Reproducing customer-reported issues in test environments.Advising customers on product usage and best practices.Assisting with software configuration and optimization.Collaborating with cross-functional teams to drive issue resolution.Following and contributing to structured support processes and documentation to ensure consistent, high-quality service delivery.What We’re Looking ForWe’re seeking a technically skilled, customer-focused professional who thrives in a collaborative environment.Ideal candidates will have:A process-oriented mindset with a strong attention to detailSolid understanding of software systems and troubleshooting methodologies.Strong analytical and problem-solving skills.Excellent communication and interpersonal abilities.A proactive, solution-oriented approach to customer supportComprehensive training and mentorship will be provided to help you succeed in this position.Why Join Us?Work with cutting-edge proprietary software used by clients worldwide.Be part of a supportive, growth-oriented team.Receive structured onboarding, ongoing training, and career development opportunities.Make a real impact by helping customers overcome challenges and achieve success.Technical QualificationsATM Client SoftwareClient/Server technologies.Microsoft Windows technologies.Any exposure to ATM/ITM operations and technologies would be a plus but is not required.Basic QualificationsBachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.#LI-Hybrid #LI-AG1Offers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.