Business Ops Analyst

NCR Atleos; Dundee; On-site; GBP 25,000 - 31,000; Full time

Job summary

NCR Atleos in Dundee is hiring a Business Ops Analyst to join the cash management team. You will reconcile vault handovers, generate daily cash orders, and maintain CMS data while supporting multiple regions UK, SA, ES, DE and AU.

The role requires strong numeracy, attention to detail, and excellent communication skills. You will work in a hybrid setup and contribute to improving service levels and operational efficiency.

Qualifications

• Demonstrates numerical accuracy and attention to detail in daily tasks.
• Ability to manage multiple tasks with accuracy and timeliness.
• Strong problem solving and communication abilities.
• Team oriented with a proactive approach to work.

Responsibilities

• Reconcile and balance vault handovers and cash movements daily.
• Investigate and respond to email queries supporting operations.
• Create daily cash orders for all cash suppliers.
• Send packing schedules to each depot and update CMS data.
• Set up new sites with cash suppliers and CMS, and liaise with security.
• Analyze ATM transactions to suggest improvements for service continuity.
• Run daily reports to ensure sites are filled as planned.
• Manage third party replenishments and ensure SLA compliance.

Skills

Numerate

Attention to detail

Multi-tasking

Problem solving

Communication skills

Team player

Enthusiastic

Proactive

Tools

Excel

Microsoft Office

Job description

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Business Ops Analyst

Location: Dundee (hybrid)

Grade: 8

Salary: £28,000 p/a

Job Description:

To work within the cash management team to provide an effective Cash Management Service for Cardtronics and third-party ATMs. This will be over different regions including UK, South Africa, Spain, Germany and Australia.

Role requirements:

• To reconcile and balance vault handovers and all cash movements on a daily basis and report to cash suppliers on daily vault holdings.
• To investigate and respond to all email query’s supporting the overall operation.
• Creating daily cash orders for all cash suppliers.
• Create and send packing schedules to each depot.
• Update the in-house database with CIT and Cash Supplier information.
• Set up new sites with Cash Suppliers and CMS.
• Liaise and Support the Security Department to impose the right risk profile and support projects.
• Investigate CIT’s previous days missed replenishments in order to recover the service within 24 hours.
• Run daily reports to ensure all sites are filled as planned.
• Analyse the behaviour of ATM’s transactions to be able to recommend improvements to ensure the continuity of service.
• Manage, reconcile and investigate 3rd Party replenishments.
• Ensure all SLA’s are met to ensure a premium service for 3rd party customers.

Skills and experiences required:

• Numerate with attention to detail.
• Ability to multi-task.
• Proactive and reactive with good problem-solving skills.
• Exceptional communication skills both written and verbally.
• Good Excel and Microsoft Office Skills.
• Be enthusiastic.
• A team player.
• Have a problem‑solving attitude.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.