Business Ops Analyst

NCR Atleos Corporation; Dundee; On-site; GBP 24,000 - 32,000; Full time

Job summary

NCR Atleos Corporation is seeking a Business Ops Analyst in Dundee with a hybrid work arrangement. You’ll support cash management across multiple regions, balancing vaults, handling inquiries, and processing daily cash orders to ensure continuity of service.

Ideal candidates are numerate, detail-oriented, and able to multi-task while communicating clearly with internal teams. Proficiency in Excel and MS Office is expected, with a collaborative, proactive mindset.

Qualifications

• Numerate with attention to detail.
• Ability to multi-task effectively.
• Proactive and reactive with strong problem-solving skills.
• Exceptional written and verbal communication skills.
• Proficient in Excel and MS Office.

Responsibilities

• Reconcile and balance vault handovers and daily cash movements; report vault holdings to cash suppliers.
• Investigate and respond to email queries supporting operations.
• Create daily cash orders for all cash suppliers.
• Create and send packing schedules to each depot.
• Update the in-house CMS database with CIT and cash supplier data.
• Set up new sites with cash suppliers and CMS.
• Liaise with Security to ensure appropriate risk profiles and support projects.
• Investigate missed replenishments to recover service within 24 hours.
• Run daily reports to ensure sites are filled as planned.
• Analyze ATM transaction patterns to suggest service improvements.
• Manage, reconcile and investigate third-party replenishments.
• Ensure SLAs are met to provide premium service for customers.

Skills

Numerate

Multi-tasking

Problem solving

Communication

Excel

Team player

Enthusiastic

Tools

MS Office

Data handling

Job description

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Business Ops Analyst

Location: Dundee (hybrid)

Grade: 8

Salary: £28,000 p/a

Job Description:

To work within the cash management team to provide an effective Cash Management Service for Cardtronics and third-party ATMs. This will be over different regions including UK, South Africa, Spain, Germany and Australia.

Role requirements:

• To reconcile and balance vault handovers and all cash movements on a daily basis and report to cash suppliers on daily vault holdings.
• To investigate and respond to all email query’s supporting the overall operation.
• Creating daily cash orders for all cash suppliers.
• Create and send packing schedules to each depot.
• Update the in-house database with CIT and Cash Supplier information.
• Set up new sites with Cash Suppliers and CMS.
• Liaise and Support the Security Department to impose the right risk profile and support projects.
• Investigate CIT’s previous days missed replenishments in order to recover the service within 24 hours.
• Run daily reports to ensure all sites are filled as planned.
• Analyse the behaviour of ATM’s transactions to be able to recommend improvements to ensure the continuity of service.
• Manage, reconcile and investigate 3rd Party replenishments.
• Ensure all SLA’s are met to ensure a premium service for 3rd party customers.

Skills and experiences required:

• Numerate with attention to detail.
• Ability to multi-task.
• Proactive and reactive with good problem-solving skills.
• Exceptional communication skills both written and verbally.
• Good Excel and Microsoft Office Skills.
• Be enthusiastic.
• A team player.
• Have a problem‑solving attitude.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.