Supporter Services Specialist (Hybrid)- Customer Experience

Action for Children; Watford; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave + bank holidays

Training and qualifications

Flexible family packages

Pension with employer contribution

Staff discounts (Blue Light Card)

Wellbeing Day

Job summary

Action for Children is seeking a Supporter Services Officer in Watford to provide an exceptional customer experience for internal and external stakeholders. The role requires proactive engagement to meet targets and KPIs, with involvement in ad-hoc projects to benefit children and young people.

The post offers hybrid working options, a permanent contract, and a 35-hour week, with a salary of £24,600 per annum plus a benefits package supporting staff wellbeing and development.

Qualifications

• Proven customer relationship experience.
• Demonstrable administrative skills and experience with Microsoft Office.
• Proven experience of delivering against set targets.
• Knowledge and understanding of diversity and the relevance to this role.

Responsibilities

• Deliver an exceptional customer experience to engage enquirers and encourage growth.
• Taking ownership of enquiries and providing satisfactory resolutions.
• Delivering outbound calling, email, and postal information to agreed targets and KPIs.
• Creating and identifying positive relationships with enquirers through effective stewardship.

Skills

Customer relationship

Targets

Diversity awareness

Microsoft Office

Tools

Microsoft Office

Job description

Action for Children is seeking a Supporter Services Officer in Watford to provide an exceptional customer experience for internal and external stakeholders. The role requires proactive engagement to meet targets and KPIs, with involvement in ad-hoc projects to benefit children and young people.

The post offers hybrid working options, a permanent contract, and a 35-hour week, with a salary of £24,600 per annum plus a benefits package supporting staff wellbeing and development.