Hybrid Customer Experience Advisor (6M FTC)

Career Choices Dewis Gyrfa Ltd; Denton; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Partou UK looks for a Customer Service Advisor to deliver outstanding family support. You’ll handle queries and complaints with empathy, acting as a front-line ambassador while coordinating with the Family Care Team to resolve issues. The role supports review responses and contributes to satisfaction metrics across nurseries.

The position is hybrid, 37.5 hours weekly, on a 6-month fixed-term contract, with a £30,000 annual salary.

Qualifications

• Experience in customer care/customer-facing roles.
• Basic computer literacy including Microsoft Office, Excel and Outlook.
• Strong telephone, verbal communication, active listening and influencing skills.
• Ability to communicate effectively with internal and external contacts at all levels.
• Customer-focused attitude with excellent communication skills, able to handle queries calmly under pressure.
• Exceptional organisational skills and ability to multitask and meet deadlines.
• Willingness to travel to NSC frequently and knowledge of nursery life.
• Experience using a CRM or service ticket systems such as HubSpot.

Responsibilities

• Provide high quality customer service to families via multiple platforms.
• Front-line handling of queries or complaints with empathy and accuracy.
• Escalate issues through the escalation pathway to the Customer Service Manager.
• Track customer queries and complaints through company processes.
• Respond to nursery reviews on the review platform and support NPS goals.
• Use data to monitor satisfaction and identify improvements in nursery services.
• Collaborate with the Family Care Team and Nursery Managers to resolve issues.
• Contribute to process improvements to enhance the customer experience.

Skills

Customer care

Active listening

Influencing skills

Verbal communication

Organisational skills

Multitasking

Teamwork

CRM experience

HubSpot

Tools

HubSpot

Job description

Partou UK looks for a Customer Service Advisor to deliver outstanding family support. You’ll handle queries and complaints with empathy, acting as a front-line ambassador while coordinating with the Family Care Team to resolve issues. The role supports review responses and contributes to satisfaction metrics across nurseries.

The position is hybrid, 37.5 hours weekly, on a 6-month fixed-term contract, with a £30,000 annual salary.