Supporter Services Officer

Action for Children; Watford; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave + bank holidays

Training and qualifications

Flexible family packages

Pension with employer contribution

Staff discounts (Blue Light Card)

Wellbeing Day

Job summary

Action for Children is seeking a Supporter Services Officer in Watford to provide an exceptional customer experience for internal and external stakeholders. The role requires proactive engagement to meet targets and KPIs, with involvement in ad-hoc projects to benefit children and young people.

The post offers hybrid working options, a permanent contract, and a 35-hour week, with a salary of £24,600 per annum plus a benefits package supporting staff wellbeing and development.

Qualifications

• Proven customer relationship experience.
• Demonstrable administrative skills and experience with Microsoft Office.
• Proven experience of delivering against set targets.
• Knowledge and understanding of diversity and the relevance to this role.

Responsibilities

• Deliver an exceptional customer experience to engage enquirers and encourage growth.
• Taking ownership of enquiries and providing satisfactory resolutions.
• Delivering outbound calling, email, and postal information to agreed targets and KPIs.
• Creating and identifying positive relationships with enquirers through effective stewardship.

Skills

Customer relationship

Targets

Diversity awareness

Microsoft Office

Tools

Microsoft Office

Job description

Supporter Services Officer

Salary: £24,600 per annum.

Location: Watford, Hybrid working with options available.

Contract: Permanent, 35 hours per week.

Benefits

• 29 days annual leave PLUS bank holidays, with up to 5additional days for continuous service andoption to buy or sell leave.


• Gain professional qualifications and excellent training/development opportunities.


• Flexible maternity, adoption, and paternity packages.


• Pension with up to 7% employer contribution with included life assurance cover.


• Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts.


• As part of our commitment to staff wellbeing, you'll receive a paid annual Wellbeing Day to use however you choose, supporting a healthy balance between work and life.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can makea huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

Working within a friendly and helpful team, you'll provide an exceptional customer experience to all internal and external stakeholders. You will ensure that all internal/external enquiries are dealt with effectively and in a timley manner through pro-active and effective engagement to deliver to agreed targets and other KPIs. In this role, you'll get the chance to be involved in ad-hoc projects and truly make a difference to the lives of children and young people.

How you'll help to create brighter futures

• Delivering an exceptional customer experience to engage enquirers and encourage growth.


• Taking ownership of enquiries and providing satisfactory resolutions.


• Delivering outbound calling, email, and postal information to agreed targets and KPIs.


• Creating and identifying positive relationships with enquirers through effective stewardship.

Let's talk about you

• Proven customer relationship experience.


• Demonstrable administrative skills and experience with Microsoft Office.


• Proven experience of delivering against set targets.


• Knowledge and understanding of diversity and the relevance to this role.


• Drive to succeed and to see through tasks from start to finish.

Please see the Job Description for the full list of accountabilities and requirements.

Please note we do not offer sponsorship for this role.

Talent Pool

We know talent when we see it. But sometimes we find the right person but not for the right job.We'd love to keep your details for when the right job comes up. Let us know ifyou'd rather, wedidn't.

Diversity, equality, and inclusion

AtActionforChildren,we'rededicatedto building a diverse,inclusive, and authentic workplace.

Weactivelyencourageapplicationsfrom Black & Global Majority and disabled candidates as they areunder-representedwithinActionforChildren. We want to takedeliberateand purposefulactionto ensure equalopportunityto all groups in society and forActionforChildren.

Don't meet every singlerequirement?

Ifyou're excited about this role but your experiencedoesn't align perfectly with the job description,we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.

Want toknow more about Action for Children?

Find us on Linkedin, Facebook or YouTube to get to know us better.

Closing Date: Tuesday 22nd September 2026.

Interviews will be held week commencing 28th September in our Watford offices.

Job Description

Action for Children Employee Benefits

AfC Commitment Statement