Impactful Support & Enquiries Officer (Hybrid)

Action for Children; Watford; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual leave 29 days + bank holidays

Professional qualifications

Training & development

Maternity/paternity packages

Pension with employer contribution

Staff discounts

Wellbeing day

Job summary

Action for Children in Watford is seeking a customer experience-focused professional to join our team on a permanent, hybrid basis. You’ll handle internal and external enquiries, deliver exceptional service, and help meet targets while supporting children and families.

The role emphasizes proactive engagement, administration, and collaboration across stakeholders. A strong focus on diversity, inclusion, and continuous improvement is required to succeed in this busy environment.

Qualifications

• Proven customer relationship experience.
• Demonstrable administrative skills and experience with Microsoft Office.
• Proven experience of delivering against set targets.
• Knowledge and understanding of diversity and the relevance to this role.
• Drive to succeed and to see through tasks from start to finish.

Responsibilities

• Delivering an exceptional customer experience to engage enquirers and encourage growth.
• Taking ownership of enquiries and providing satisfactory resolutions.
• Delivering outbound calling, email, and postal information to agreed targets and KPIs.
• Creating and identifying positive relationships with enquirers through effective stewardship.

Skills

Customer relationship

Administrative skills

Microsoft Office

Deliver against targets

Diversity awareness

Drive to succeed

Tools

Microsoft Office

Job description

Action for Children in Watford is seeking a customer experience-focused professional to join our team on a permanent, hybrid basis. You’ll handle internal and external enquiries, deliver exceptional service, and help meet targets while supporting children and families.

The role emphasizes proactive engagement, administration, and collaboration across stakeholders. A strong focus on diversity, inclusion, and continuous improvement is required to succeed in this busy environment.