Hybrid Supporter Care Operations Specialist

hireful; Peterborough; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Private Medical Insurance

Pension Scheme

Sick Pay

Death in Service

Employee Assistance Programme

Bike Loan Scheme

Cycle2Work Scheme

Eyecare

Discount Portal

Job summary

hireful is seeking a Supporter Care Operations Officer for a UK charity. The role focuses on day-to-day support for the Supporter Care and Finance teams, handling Gift Aid, direct debits and donor enquiries.

A strong customer service mindset and precise administration are essential to deliver high-quality supporter experiences. The role offers hybrid working from Peterborough, with a permanent contract and a salary in the £26,500–£29,000 range.

Qualifications

• Experience in customer services with strong administration and telephone skills.
• Experience interacting with customers through social media channels.
• Ability to plan and prioritise tasks effectively.
• Competent in Microsoft Office products, with intermediate-level Excel skills.
• Confident reconciling differences in figures for Gift Aid validation and monthly reporting.

Responsibilities

• Support the day-to-day operations of the Supporter Care and Finance teams, combining operational administration, financial processes and supporter care.
• Carry out Gift Aid validation, reporting and reconciliation.
• Administer direct debits and process donations accurately and efficiently.
• Respond to supporter enquiries, including via social media channels.
• Identify opportunities to improve ways of working and enhance the supporter journey.
• Ensure all processes are completed accurately, efficiently and to a high standard.

Skills

Customer service

Administration

Social media

Task prioritisation

Telephone skills

Tools

Microsoft Excel

Job description

hireful is seeking a Supporter Care Operations Officer for a UK charity. The role focuses on day-to-day support for the Supporter Care and Finance teams, handling Gift Aid, direct debits and donor enquiries.

A strong customer service mindset and precise administration are essential to deliver high-quality supporter experiences. The role offers hybrid working from Peterborough, with a permanent contract and a salary in the £26,500–£29,000 range.