Supporter Care Manager (12-month maternity cover)

THE BRITISH AND FOREIGN BIBLE SOCIETY; Swindon; Hybrid; GBP 27.000 - 33.000; Vollzeit

Zusammenfassung

The British and Foreign Bible Society is hiring a Supporter Care Manager on a 12-month maternity cover. The role is hybrid with Swindon as the base and some home-working flexibility.

You will lead the Supporter Care Team, coordinate daily priorities, and ensure enquiries are resolved efficiently to meet service targets. Join a mission-driven organisation focused on delivering excellent supporter experiences and driving process improvements across the department.

Aufgaben

• Lead the Supporter Care Team, prioritising daily tasks and ensuring supporter enquiries are handled efficiently and service targets are met.
• Work with colleagues across the organisation to deliver excellent service, implement new processes and test/embed improvements.

Jobbeschreibung

Supporter Care Manager (12-month maternity cover)

As Supporter Care Team Leader, you will manage the team’s daily priorities, ensuring supporter enquiries are handled efficiently and service targets are consistently achieved.

Job details

Location: Hybrid – Swindon, with some flexibility to work from home

Hours: Full-time, 12-month fixed term contract

Salary Range: £29,652 per annum

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

Are you passionate about delivering excellent supporter service and leading a high-performing team?

As Supporter Care Team Leader, you will manage the team’s daily priorities, ensuring supporter enquiries are handled efficiently and service targets are consistently achieved. Working closely with colleagues across the organisation, you will help deliver excellent service, drive continuous improvement and support the successful implementation of new processes and systems.

You will lead projects impacting the department, ensure staff are fully trained, and work collaboratively with teams across the organisation to test, document and embed process improvements.

This is an exciting opportunity for someone who enjoys leading people, improving processes and delivering exceptional supporter experiences.

For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences and motivations in your own words.

Application details

Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Closing date: Sunday 18 October 2026

First-round interview date: Wednesday 21 October 2026 (online)

Second-round interview date: Wednesday 28 October 2026 (Swindon)

Our commitment

As a Christian organisation, we believe you were created with a unique character. You have gifts and abilities that are all your own, so we're willing to explore how what you have might fit what we need.

The checklist

We know there's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying to work for us. If you think you've got most of what we want and you're excited about what we're doing, go ahead.

It's personal

You have a life outside work, and we want you to be able to live it well, so we're happy to talk to you about flexible working hours and working from home. We aren't impressed if you respond to emails at midnight.

Learn and grow

When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits us. We're committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available.

Together and apart

We believe in home working where it's appropriate – and during lockdown we made that work really well. But we know how important it is to meet face to face, too. We're committed to making the office an enriching environment, where people are glad to be.

Celebrating difference

Universal acceptance for everyone, everywhere is at the heart of our organisation. We promote diversity of thought, culture and background, which connects the entire Bible Society family. As such, Bible Society is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Level ground

We want you to bring your best to the application and selection process. If you need us to make any adjustments for that to happen, let us know and we'll be glad to help.