Supporter Experience Team Leader

Vaca Creek Asset Management LLC; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Supporter Experience Team Leader to join their dedicated team. This role is pivotal in ensuring that donors feel valued and appreciated, while also leading a dynamic group focused on creating meaningful connections. With your background in customer service and leadership, you'll enhance the supporter experience and help manage the new Supporter Hub. This is a unique chance to make a significant impact in the community by providing exceptional care and support during challenging times. If you're ready to lead and inspire, this opportunity is for you.

Qualifications

• Experience in supporter experience or customer service is essential.
• Proven leadership skills to guide a passionate team.

Responsibilities

• Lead the Supporter Experience Team to ensure donor appreciation.
• Oversee the Supporter Hub and assist visitors.

Skills

Customer Service

Leadership

Fundraising

Database Management

Education

Relevant Experience in Supporter Experience

Job description

Join Our Team: Supporter Experience Team Leader at St Gemmas Hospice

Are you ready to lead a passionate, dedicated team making a real difference? We have an incredible opportunity for a Supporter Experience Team Leader to join St Gemmas Hospice, one of Yorkshire's leading and most loved hospices. This is your chance to help us provide exceptional care and support to our generous donors and supporters, all while leading a dynamic team on a mission to make an impact.

As the Team Leader, you'll play a vital role in ensuring our donors feel appreciated and valued. You'll work closely with the Fundraising Team to ensure that donations are processed smoothly and that our supporters' details are up-to-date and accurate in our fundraising database. This role will also see you taking the lead in overseeing our brand-new Supporter Hub, providing expert guidance and assistance to visitors eager to contribute to our cause.

If you have a background in supporter experience or customer service, and you're passionate about making a positive impact, this is the role for you. Your leadership and dedication will help us create lasting connections with our supporters, ensuring they receive the very best in recognition and care as we continue to serve the people of Leeds and their families during some of their toughest moments.

Ready to make a difference? Get in touch with Maggie Morris, Supporter Experience Manager, to discuss this exciting opportunity further at 0113 218 5555.

Join us in our mission to offer hope, compassion, and care when it matters most!

Please see our website for further information and to apply online. Please note that we do not accept CVs.

Closing date: 31st March 2025

Interviews: Provisionally scheduled for Thursday, 10th April 2025

We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this advertisement early if a sufficient number of applications are received.