Supporter Experience Team Leader

St. Gemma's Hospice; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established charity in Leeds is seeking a passionate Supporter Experience Team Leader to guide a dedicated team in providing exceptional care to donors. This role focuses on fostering strong relationships with supporters, ensuring their contributions are valued and recognized. As a key player in the Fundraising Team, you will manage the Supporter Hub, enhancing visitor engagement and support. Join this compassionate organization committed to making a positive impact in the community, offering hope and care to those in need. This opportunity is perfect for someone eager to lead and inspire in a meaningful way.

Qualifications

• Experience in supporter experience or customer service.
• Proven leadership skills to manage a dynamic team.

Responsibilities

• Lead a team ensuring donors feel appreciated and valued.
• Oversee the Supporter Hub and assist visitors.

Skills

Customer Service

Team Leadership

Fundraising

Database Management

Job description

Join Our Team: Supporter Experience Team Leader at St Gemma’s Hospice

Are you ready to lead a passionate, dedicated team making a real difference? We have an incredible opportunity for a Supporter Experience Team Leader to join St Gemma’s Hospice, one of Yorkshire's leading and most loved hospices. This is your chance to help us provide exceptional care and support to our generous donors and supporters, all while leading a dynamic team on a mission to make an impact.

As the Team Leader, you'll play a vital role in ensuring our donors feel appreciated and valued. You'll work closely with the Fundraising Team to ensure that donations are processed smoothly and that our supporters’ details are up-to-date and accurate in our fundraising database. This role will also involve overseeing our brand-new Supporter Hub, providing expert guidance and assistance to visitors eager to contribute to our cause.

If you have a background in supporter experience or customer service and are passionate about making a positive impact, this is the role for you. Your leadership and dedication will help us create lasting connections with our supporters, ensuring they receive the best in recognition and care as we serve the people of Leeds and their families during difficult times.

Interested? Contact Maggie Morris, Supporter Experience Manager, at 0113 218 5555 to discuss this exciting opportunity further.

Join us in our mission to offer hope, compassion, and care when it matters most!

Please visit our website for more information and to apply online. Note: We do not accept CVs.

Closing date: 31st March 2025

Interviews: Provisionally scheduled for Thursday, 10th April 2025

We encourage early applications and reserve the right to interview candidates before the closing date or to close the advertisement early if sufficient applications are received. Apply soon, as a high volume of applications is expected.

About St Gemma’s Hospice: We are a Leeds-based charity providing expert care and support for local people with life-limiting and terminal illnesses. Our care is free of charge and accessible to all, regardless of age, gender, disability, race, religion, sexual orientation, or diagnosis. We serve patients and their families through inpatient, community, and day services. As the largest hospice in Yorkshire and one of the largest in the UK, we are committed to compassionate care.