Remote Supporter Experience & Fundraising Executive

Cancer Research UK; United Kingdom; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cancer Research UK is seeking a Fundraising and Supporter Service Executive to build long-term relationships with supporters across phone, email, live chat, social media and written correspondence. You will deliver exceptional supporter experiences by understanding motivations and providing personalised solutions, while handling enquiries with empathy.

This full-time, homebased role across the UK offers an attractive salary of £25,826 plus benefits and a two-tier contract (permanent and

Qualifications

• Passion for delivering outstanding supporter or customer experiences.
• Excellent communication skills across multiple channels.
• Strong listening skills and emotional intelligence.
• Experience in customer-focused fundraising, charity, sales, or contact centre environments.
• Growth mindset with proactive and organized approach.
• Attention to detail and ability to manage competing priorities.

Responsibilities

• Build genuine, long-term relationships with supporters across phone, email, live chat, social media and written correspondence.
• Deliver exceptional supporter experiences by understanding motivations and interests and providing personalised solutions.
• Identify opportunities to deepen supporter engagement through fundraising, events, volunteering, campaigning and regular giving.
• Resolve enquiries and complaints with empathy and professionalism to create positive outcomes.
• Maintain accurate records and ensure excellent stewardship through timely follow-up and effective management of interactions.
• Support Cancer Research UK's mission by achieving quality, service, productivity and supporter satisfaction standards.

Skills

Customer service

Communication skills

Active listening

Relationship building

Digital systems

Job description

Cancer Research UK is seeking a Fundraising and Supporter Service Executive to build long-term relationships with supporters across phone, email, live chat, social media and written correspondence. You will deliver exceptional supporter experiences by understanding motivations and providing personalised solutions, while handling enquiries with empathy.

This full-time, homebased role across the UK offers an attractive salary of £25,826 plus benefits and a two-tier contract (permanent and