Interim Supporter Experience / Customer service Support

Confidential; West Midlands; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

On-site role

Job summary

The Talent Set are partnering with a health-focused charity to recruit an Interim Supporter Experience role. This on-site position will engage supporters with thoughtful communications and reliable service throughout the journey.

You will manage inquiries, provide empathetic responses, maintain records and help improve communications and processes, while collaborating with colleagues to deliver consistent experiences.

Qualifications

• Experience in supporter services or related roles.
• Clear written and verbal communication skills.
• Ability to organise varied workloads and meet deadlines.
• Sound judgement when handling sensitive information.
• Experience using databases and standard office software.
• Nice to have: charity/healthcare or membership environment experience.
• Nice to have: experience supporting service improvements or analysing feedback.
• Available to work on-site for the duration of the fixed-term assignment.

Responsibilities

• Manage day-to-day supporter enquiries across appropriate channels.
• Provide timely, accurate and empathetic responses.
• Maintain clear records and ensure supporter information is handled appropriately.
• Identify opportunities to improve supporter communications and service processes.
• Work collaboratively with colleagues to resolve queries and deliver consistent experiences.
• Prepare updates and insights on supporter feedback, trends and recurring issues.

Skills

Experience in supporter services

Clear written and verbal communication

Organise workloads & deadlines

Handling sensitive information

Databases & office software

Solutions-focused

Charity/healthcare/membership exp (nic

Feedback analysis experience (nic

Tools

Databases

Office software

Communication tools

Job description

Interim Supporter Experience / Customer service Support

Role Overview

The Talent Set are delighted to partner with our client on a fantastic Interim Supporter Experience role. This on-site position will help enhance supporter engagement across a health-focused charity, ensuring positive interactions, thoughtful communications and reliable service throughout the supporter journey.

Key Responsibilities

• Manage day-to-day supporter enquiries across appropriate channels.
• Provide timely, accurate and empathetic responses.
• Maintain clear records and ensure supporter information is handled appropriately.
• Identify opportunities to improve supporter communications and service processes.
• Work collaboratively with colleagues to resolve queries and deliver consistent experiences.
• Prepare updates and insights on supporter feedback, trends and recurring issues.

Person Specification

• Experience in supporter services, customer experience, customer care or a related role.
• Clear, considerate written and verbal communication skills.
• Ability to organise varied workloads and meet deadlines.
• Sound judgement when handling sensitive enquiries or personal information.
• Comfortable using databases, communication tools and standard office software.
• A practical, solutions-focused approach to resolving queries.
• Nice to have: experience within a charity, healthcare or membership environment.
• Nice to have: experience supporting service improvements or analysing feedback.
• Available to work on-site for the duration of the fixed-term assignment.

What's on Offer

Salary: £102.77 per day PAYE + £16.50 holiday pay
Contract: 3 Month Contract

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.