Interim Supporter Experience Specialist On-site Charity

Confidential; West Midlands; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

On-site role

Job summary

The Talent Set are partnering with a health-focused charity to recruit an Interim Supporter Experience role. This on-site position will engage supporters with thoughtful communications and reliable service throughout the journey.

You will manage inquiries, provide empathetic responses, maintain records and help improve communications and processes, while collaborating with colleagues to deliver consistent experiences.

Qualifications

• Experience in supporter services or related roles.
• Clear written and verbal communication skills.
• Ability to organise varied workloads and meet deadlines.
• Sound judgement when handling sensitive information.
• Experience using databases and standard office software.
• Nice to have: charity/healthcare or membership environment experience.
• Nice to have: experience supporting service improvements or analysing feedback.
• Available to work on-site for the duration of the fixed-term assignment.

Responsibilities

• Manage day-to-day supporter enquiries across appropriate channels.
• Provide timely, accurate and empathetic responses.
• Maintain clear records and ensure supporter information is handled appropriately.
• Identify opportunities to improve supporter communications and service processes.
• Work collaboratively with colleagues to resolve queries and deliver consistent experiences.
• Prepare updates and insights on supporter feedback, trends and recurring issues.

Skills

Experience in supporter services

Clear written and verbal communication

Organise workloads & deadlines

Handling sensitive information

Databases & office software

Solutions-focused

Charity/healthcare/membership exp (nic

Feedback analysis experience (nic

Tools

Databases

Office software

Communication tools

Job description

The Talent Set are partnering with a health-focused charity to recruit an Interim Supporter Experience role. This on-site position will engage supporters with thoughtful communications and reliable service throughout the journey.

You will manage inquiries, provide empathetic responses, maintain records and help improve communications and processes, while collaborating with colleagues to deliver consistent experiences.