Supporter Experience Officer

Scotland's Charity Air Ambulance (SCAA); Perth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

36 days annual leave including public holidays

Death in Service benefit: 3 times annual salary

Optional Private Medical Insurance

Employee Assistance Programme

Enhanced Maternity/Adoption/Paternity Pay

Learning and Development Opportunities

Job summary

A Scottish charity organization is looking for a motivated Supporter Experience Officer to enhance donor relationships and ensure supporters feel valued. This full-time role requires strong communication skills, a creative approach, and experience in donor management. You will be part of a passionate team dedicated to delivering life-saving services across Scotland. Flexible working arrangements are supported.

Qualifications

• Experience working in donor or customer relationship management.
• Strong communication skills with a creative approach.
• Collaborative and proactive with excellent attention to detail.

Responsibilities

• Support delivery of the Individual Giving strategy.
• Shape personalized supporter journeys.
• Engage with wider organization to share stories.

Skills

Communication skills

Creativity

Attention to detail

Organisational skills

Donor relationship management

Tools

CRM database

Job description

Overview

Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime, but in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role

Our donors are vital to delivering our mission and we are looking for a motivated, empathetic, and creative individual to help ensure every person who chooses to support our life-saving service feels valued and knows the impact of their support. This is a new and strategically important role, created to help us build stronger, longer lasting relationships with donors. Reporting to the Individual Giving Manager the successful candidate will support in the delivery of the Individual Giving strategy, programme and associated campaigns. They will play a key role in shaping and delivering personalised supporter journeys that foster loyalty, increase lifetime value, and strengthen the emotional connection between our supporters and our mission. This is a fantastic opportunity for an individual looking to use their creativity and drive to make a real difference to the people of Scotland.

This role will work alongside the fundraising and marketing and communications teams, and engage with the wider organisation — including pilots and paramedics — to share the story of SCAA and ensure our supporters feel connected to our mission.

This is a full-time role based either in Perth, at Scone Airport, where SCAA headquarters are located, or at our Aberdeen base at Aberdeen Airport (if based in Aberdeen there will be the requirement for the successful candidate to attend our Perth base on an occasional basis). The usual hours and days of work will be Monday to Friday, 9am—5pm. SCAA supports flexible and hybrid working arrangements—our current arrangements consist of a minimum of two office days per week.

About You

• Experience working in donor or customer relationship management.
• Strong communication skills, with a creative and empathetic approach to communication, storytelling and stewardship.
• Collaborative and proactive, with excellent attention to detail.
• Excellent organisational skills.
• Knowledge and experience in working with a CRM database package and working with data to inform decisions.
• A passion for delivering exceptional supporter care, the supporter experience and its role in long term fundraising success.
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities
• Hybrid Working (minimum 2 days per week in the office)

Selection Process

Interviews will take place at our base at Perth Airport in Scone during the week commencing 29th September or 6th October.

How to apply

Please refer to the full job pack on our website: www.scaa.org.uk/vacancies/supporter-experience-officer/

Application deadline is 5pm on Sunday 21st September.