Community Fundraising Officer

Thames Valley Air Ambulance; Stokenchurch; Híbrido; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Working

Holiday Trading

Free annual Flu Vaccination

Blue Light Card

Employee Assistance Programme

Company Pension Scheme

Simply Health

Disability Confident Employer

Descripción de la vacante

Thames Valley Air Ambulance is seeking a Community Fundraising Officer to be the first point of contact for our community fundraisers and to provide administrative support. You will nurture relationships with local groups and deliver excellent supporter service, including donation acknowledgments and enquiries.

Join a dynamic, compassionate team and help grow our community support. Flexible hours and hybrid working are available, with opportunities to attend and support events hosted by our

Formación

• Experience supporting fundraisers or working in a customer service environment.
• Highly organised with ability to manage competing priorities and deadlines.
• Passionate about making a difference and eager to grow within a team.

Responsabilidades

• Deliver excellent supporter experience via phone, email, post or in person and handle donation acknowledgments.
• Develop and support relationships with local community groups to maximise support and income.
• Attend and support events hosted by our supporters.

Conocimientos

Customer service

Organised

Fundraising support

Relationship building

Descripción del empleo

About us

Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.

What we are looking for:

We are looking for a Community Fundraising Officer who will be the first point of contact for our community fundraisers who are looking to raise vital funds for us and provide administrative support for the team.

At Thames Valley Air Ambulance, we’re committed to giving everyone the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters and that’s where you come in.

Your role

As Community Fundraising Officer you’ll play a key part in supporting a wide variety of individual and groups who are fundraising for Thames Valley Air Ambulance.

You’ll be responsible for:

• Ensuring our supporters receive an excellent supporter experience by delivering a high standard of customer service via phone, email, post or in person and through accuracy of donation thanking and responding to enquiries.
• Developing and supporting relationships with key local community groups and organisations to maximise on-going support and income potential.
• Attending & supporting events hosted our fantastic supporters

About you

You’ll bring experience in dealing supporting members or the public and delivering a high level of customer service.

We’re looking for someone who:

• Has experience supporting fundraisers or working in a customer service environment
• Is highly organised and able to manage competing priorities and deadlines.
• Is passionate about making a difference and eager to grow within a supportive team.

At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.

In return we offer a competitive salary and great staff benefits such as:

• Hybrid Working (minimum 2 days in office)
• Holiday Trading
• Free annual Flu Vaccination
• Blue Light Card (Option to purchase)
• Employee Assistance Programme
• Company Pension Scheme
• Simply Health – Medical cash back scheme
• Disability Confident Employer

Our values

We live by our values every day:

• We care no matter what – for our patients, their families, and each other.
• We go above and beyond– in the care we provide and the work we do.
• We do the right thing – in how we act and the decisions we make.
• Together we are TVAA – because together, we save lives.

Diversity and inclusion

We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector.

Safeguarding

We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate.

Vacancy Closing Date: 30 November 2026 This post may close early due to high numbers of applications, so you are advised to apply promptly

TVAA is a Disability Confident employer. We are committed to discussing and implementing adjustments to support you during your application process and beyond.

Remote working
Flexible Working hours
25 Days holiday
Holiday Trading
Free annual Flu vaccination
Employee Assistance Programme