Supporter Care Officer (Data)

Tearfund; Teddington; Hybrid; GBP 30,000 - 37,000; Part time

Job summary

Tearfund is seeking a Data & Resources Officer to provide excellent supporter service by answering queries, updating the supporter database, and managing data accuracy for orders related to Toilet Twinning and Tearfund Resources. This part-time role (21 hours per week) is hybrid, largely home-based with regular days from the Teddington office in the UK.

The successful candidate will be a flexible team player, highly organized, able to juggle competing priorities, and committed to Tearfund's

Qualifications

• A flexible team player who learns quickly.
• Highly organized and able to juggle competing priorities.
• Committed to Tearfund's Christian beliefs.

Responsibilities

• Answering supporter queries via phone, email, and letter with professional excellence.
• Processing database additions, deletions, and amendments to maintain and increase data accuracy.
• Managing Toilet Twinning & Tearfund Resources orders, collaborating with an external fulfilment house to ensure timely deliveries.
• Thriving and maintaining high standards of speed and accuracy in a busy environment, recording information on our supporter database.

Skills

Flexible team player

Highly organized

Job description

(3303)

Data & Resources Officer

Salary:£19,921 per annum (FTE £33,202)

Hours:Part-time, 21 hours per week

Contract:Fixed-Term (ending July 2027)

Location:Hybrid (largely home-based, with regular working from theTeddington office)

Tearfund is looking for a Data & Resources Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters.

The team enables the transformative work of Tearfund around the world by serving Tearfund's UK based supporters. As part of our front-line team, you will provide a vital personal link, building strong relationships with those who champion our cause.

Your role will involve:

• Answering supporter queries via phone, email, and letter with professional excellence.
• Processing database additions, deletions, and amendments to maintain and increase data accuracy.
• Managing Toilet Twinning & Tearfund Resources orders, collaborating with an external fulfilment house to ensure timely deliveries.
• Thriving and maintaining high standards of speed and accuracy in a busy environment, recording information on our supporter database.

We are looking for a candidate who is:

• A flexible team player who learns quickly.
• Highly organised and able to juggle competing priorities.
• Committed to Tearfund's Christian beliefs.

Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!

All applicants must be committed to Tearfund's Christian beliefs.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.